Order Taker In-Room Dining

As an IRD Order Taker at DELANO Dubai you will be the key link between guests and in-room dining service ensuring every order is handled with precision warmth and efficiency. You will deliver a seamless discreet and elevated service experience that reflects the luxury standards and effortless style of the DELANO brand.

• Guest Communication Excellence: Answer all in-room dining calls promptly with a warm polished and professional manner ensuring guests feel valued and well cared for
• Order Accuracy: Take detailed food and beverage orders accurately ensuring all preferences modifications and dietary requirements are clearly captured
• Menu Knowledge: Maintain strong knowledge of all IRD menus ingredients preparation methods and timings to confidently guide guest choices
• Service Coordination: Communicate orders clearly and efficiently to kitchen and service teams to ensure smooth timely and accurate delivery
• Guest Experience Ownership: Anticipate guest needs and provide thoughtful recommendations to enhance comfort and in-room dining experience
• Order Tracking: Monitor order progress and proactively update guests on timing or any relevant service updates
• Quality Assurance: Ensure all orders are checked for accuracy and presentation standards before dispatch
• Complaint Handling: Address guest queries or concerns promptly and professionally escalating where necessary to ensure swift resolution
• System Proficiency: Accurately input and manage orders using hotel systems with attention to detail and efficiency
• Service Standards: Maintain a calm organised and guest-focused approach in a fast-paced high-volume luxury environment

Qualifications :

• Luxury Experience: Proven experience in luxury hospitality ideally within in-room dining call centre or front office operations in a luxury hotel
• Communication Skills: Excellent verbal communication with a polished calm and guest-focused telephone manner
• Operational Knowledge: Strong understanding of hotel operations sequence of service and luxury guest standards
• Attention to Detail: High level of accuracy in order taking system input and guest request handling
• Service Mindset: Ability to remain composed and efficient under pressure while delivering consistent service excellence
• Team Collaboration: Works closely with kitchen service and front office teams to ensure seamless execution
• Educational Background: A relevant qualification such as a Bachelors degree or diploma in Hospitality Management (or equivalent experience) is preferred reflecting a commitment to professional standards
• Great Personality: At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticitybringing your unique self positive energy and passion is essential. With the right attitude and that essential spark we create truly memorable guest experiences together

Additional Information :

What awaits you...

• The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work :

No

Employment Type :

Full-time