Officer – Planning, Assessment and KPI Management

Officer Planning Assessment and KPI Management

Position Summary

The American University in the Emirates (AUE) is seeking an Officer Planning Assessment and KPI Management to support the Institutional Effectiveness Department in coordinating institutional planning activities assessment processes and Key Performance Indicator (KPI) monitoring across the University.

The successful candidate will assist in the implementation and monitoring of the Universitys strategic plan institutional effectiveness framework and assessment initiatives. The role will support data-informed decision-making by tracking performance indicators preparing reports coordinating assessment activities and ensuring alignment between institutional goals operational plans and accreditation requirements.

Qualifications & Experience

• Bachelors Degree in Business Administration Strategic Planning Statistics Data Analytics Quality Assurance Education Public Administration or a related field from an accredited university. A Masters degree is preferred.
• Minimum of 25 years of relevant experience in strategic planning institutional effectiveness assessment quality assurance performance management or a related field preferably within a higher education institution.
• Experience working with performance measurement systems strategic planning frameworks and assessment methodologies is preferred.

Skills / Training / Knowledge

• Knowledge of strategic planning and performance management principles.
• Strong analytical and problem-solving skills.
• Experience in KPI development monitoring and reporting.
• Excellent quantitative and qualitative assessment skills.
• Strong report writing and presentation skills.
• Proficiency in Microsoft Office applications particularly Excel and PowerPoint.
• Experience with dashboards business intelligence tools and performance management systems is an advantage.
• Ability to coordinate projects and work collaboratively with multiple stakeholders.
• Strong organizational skills and attention to detail.
• Understanding of accreditation quality assurance and institutional effectiveness processes in higher education is preferred.

Job Responsibilities

• Assist in the implementation monitoring and evaluation of the Universitys Strategic Plan.
• Coordinate the collection verification and analysis of institutional KPIs across academic and administrative units.
• Monitor progress against institutional objectives and strategic initiatives and prepare periodic performance reports.
• Support the development review and maintenance of KPI frameworks targets and performance measures.
• Assist colleges and departments in aligning operational plans with the Universitys strategic goals and objectives.
• Coordinate institutional assessment activities and support the implementation of assessment methodologies across the University.
• Prepare institutional effectiveness assessment and KPI reports for senior leadership and relevant committees.
• Conduct benchmarking studies and performance analyses to support continuous improvement initiatives.
• Assist in gathering and analyzing data required for accreditation quality assurance and institutional reporting purposes.
• Support the development and maintenance of performance dashboards and planning tools.
• Track and document assessment findings action plans and continuous improvement initiatives.
• Facilitate communication and collaboration among departments regarding planning assessment and KPI-related activities.
• Maintain accurate records and documentation related to strategic planning assessment and institutional effectiveness processes.
• Participate in committees meetings and special projects related to planning assessment and quality assurance.
• Perform any other duties assigned by the Director of Institutional Effectiveness or University management.

About American University in the Emirates (AUE)

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai International Academic City.

AUE is not just a place of learning but a hub of innovation and growth where your expertise and aspirations find a welcoming environment.

At AUE we believe that Nothing is Impossible is the pathway to success.

AUE comprises seven dynamic colleges: College of Law College of Education College of Design College of Business Administration College of Media and Mass Communication College of Engineering and Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (Southern Association of Colleges and Schools Commission on Colleges) to award bachelors and masters degrees.

The American University in the Emirates is officially licensed by the Ministry of Higher Education and Scientific Research in the UAE and all its academic programs are accredited by the Commission for Academic Accreditation (CAA).

The College of Business Administration is AACSB accredited while the Bachelor of Computer Science is accredited by ABET. Several programs within the College of Design have also received substantial equivalency recognition from NASAD.