Marketing Lead Analyst MEA

Role Overview

The Marketing Lead Analyst MEA is responsible for leading assigned marketing projects supporting digital initiatives and driving Customer Experience (CX) workstreams across the Middle East & Africa. The role combines project execution leadership marketing planning & CX knowledge.

Working within established frameworks and with guidance from senior leaders the role contributes to strategy development builds reporting and KPI frameworks and represents marketing inputs in crossfunctional initiatives.

Key Responsibilities

1) Marketing Projects & Planning

• Lead execution of assigned marketing projects ensuring clear scope timelines risks and documentation
• Development of integrated marketing plans including products & services launches awareness campaigns engagement campaigns and cross-functional projects.
• Represent marketing inputs in key functional and transformation projects ensuring marketing requirements are embedded early in the process.
• Collaborate with Brand & Communications Partner Engagement Social Media Digital and market teams to ensure project alignment and consistent delivery.

2) Customer Experience (CX) & Digital Transformation

• Support implementation and launch of CX initiatives through collaboration with CX Operations Digital/IT and Product.
• Responsible for ensuring UX and brand consistency across CX initiatives and digital apps and for tracking the performance and success of launches.

• Partner with digital and product teams on digital transformation initiatives contributing marketing insights to improve customer journeys digital funnels and engagement performance.

4) Reporting Analytics & KPIs

• Define KPIs for marketing and CX initiatives (awareness engagement conversion retention NPS/CSAT/CES digital funnel metrics).
• Create clear concise reports for senior leaders summarizing insights and recommendations.

5) Stakeholder Collaboration

• Collaborate with teams across Marketing Sales Product Digital and Operations.
• Influence stakeholders to ensure timely project delivery

Skills & Competencies

• Project Execution leads assigned marketing projects with strong planning and coordination skills.
• Marketing Planning ability to contribute to marketing strategy and translate insights into actionable plans.
• Stakeholder Collaboration able to influence without authority and manage multiple stakeholders.
• Digital Marketing Knowledge understands digital channels platforms tools and measurement in a marketing context.
• CX and Digital Apps Execution experience improving customer journeys or supporting CX delivery or digital apps.

Qualifications

• Bachelors degree in Marketing Business Analytics Digital Marketing or related field.
• 8-10 years of experience in marketing or digital marketing within a complex or regional organization.
• Experience leading marketing project workstreams and supporting digital initiatives.
• Strong familiarity with digital marketing
• Experience in health insurance/healthcare or financial services is beneficial.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.