Laundry Manager

Responsibilities
• Oversee the day-to-day operation in areas relating to the Laundry Department and to administer the supervision of all staff in conjunction with the Senior Director of Housekeeping in Four Seasons Resort Dubai at Jumeirah Beach and with Housekeeping Manager in Four Seasons Hotel Dubai International Financial Centre (80/20).
• Ensure the ultimate level of service for all our guests, as expected in a Four Seasons Hotel.
• Properly schedule staff and coordinate the daily assignment of work.
• Manage department labor to ensure maximum efficiency and productivity for the hotel.
• Interview and train the staff. Hold team members accountable and discipline staff when needed.
• Properly open the Department. Check night report and prepare Laundry Attendants’ daily assignments.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Ensure communication and follow-up on any problems, guest requests or special requirements.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.