Kids Club Manager

JOB SUMMARY

The role involves actively contributing to a youth program by creating a fun educational and caring environment for children of members and guests. Responsibilities include supervising staff and operations engaging with children and parents organizing diverse activities and events maintaining cleanliness and safety standards and supporting the manager with special projects. The position also requires promoting youth programs assisting with registrations addressing behavioral concerns and ensuring excellent guest service. Additional duties include handling transactions maintaining professional conduct and complying with safety and company policies with physical tasks such as lifting and standing for extended periods.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.

OR

2-year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting with Recreation Operations

Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Monitors quality standards and meets the expectations of the customers on a daily basis.

Demonstrates knowledge of job-relevant issues products systems and processes.

Schedules events programs and activities as well as the work of others.

Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.

Develops specific goals and plans to prioritize organize and accomplish work.

Supports the management of outside vendors including water sports and scuba.

Assists with managing group activities including sand painting bon fires and team building events.

Orders and manages necessary supplies. Ensures workers have supplies equipment tools and uniforms necessary to do their jobs.

Assists with managing the childrens program (e.g. coordinates activities purchases equipment and supplies etc.).

Assists with managing pool and beach areas including overall maintenance daily upkeep and cleanliness and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs provides guidance feedback and individual coaching when needed.

Conducting Human Resources Activities

Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process giving feedback when needed.

Coordinates training activities for employees in department.

Encourages and builds mutual trust respect and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.