IT Support Specialist

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Support Specialist for their offices in Ras Al Khaimah.

Position: IT Support Specialist

Location: Ras Al Khaimah UAE

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide first- and second-level technical support for hardware software and network-related issues.
• Troubleshoot user-reported problems through various communication channels (email phone ticketing systems etc.) and escalate unresolved or complex issues as needed.
• Monitor and manage network infrastructure including routers switches firewalls and wireless access points to ensure stable and efficient network performance.
• Set up configure and maintain computers printers servers and other IT equipment; replace or repair faulty components when necessary.
• Install configure and update software applications while ensuring compatibility compliance and proper licensing.
• Assist with network administration tasks such as IP configuration connectivity troubleshooting and routine maintenance of network hardware.
• Manage user accounts groups and permissions in directory services (e.g. Active Directory or similar systems).
• Support server and storage environments including setup configuration maintenance and hardware replacements.
• Coordinate with internet service providers (ISPs) to resolve connectivity or performance issues.
• Respond promptly to incidents to ensure adherence to service-level agreements (SLAs).
• Administer Windows and Linux systems including account management permissions file systems and security configurations.
• Maintain system performance through regular updates patches and monitoring.
• Document technical procedures solutions and common troubleshooting steps in a shared knowledge base.
• Collaborate with team members to share best practices and continuously improve support processes.
• Stay current with emerging technologies and pursue relevant certifications or training to enhance technical expertise.

REQUIREMENTS:

• Fluent in English with strong proficiency in both written and spoken communication
• Minimum of 3 years of experience in IT support systems administration or a similar technical role.
• Solid understanding of networking concepts including TCP/IP DHCP DNS VPNs and firewall configurations.
• Experience managing Windows Server environments including Active Directory Group Policy and basic scripting (e.g. PowerShell).
• Practical experience with Linux-based systems (e.g. Ubuntu CentOS Red Hat) for system configuration updates and shell scripting.
• Familiarity with virtualization technologies such as VMware Hyper-V or similar platforms.
• Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Good verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• A customer-focused attitude demonstrating professionalism and patience in all user interactions.
• Ability to work collaboratively within a team environment and share knowledge with peers.
• Strong organizational and documentation skills including experience using helpdesk or ticketing systems.
• Willingness to work on a rotational schedule including evenings weekends and holidays when required.

BENEFITS:

• Competitive salary with bonus opportunities based on performance
• Paid training to familiarise with the companys high standards and procedures
• Private Health Insurance for comprehensive medical coverage
• Opportunities to advance within a global tech company
• And many others!!!