IT Support Specialist

ITSUPPORTSPECIALIST

About Us

Founded in 2003wevebuilt a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events our work blends logistical excellence with creative ambition to shape moments that matter.

We areLINKVIVA creators of experiences that live beyond the day.

Our Energy (Values) The 5Ps

People We rise by lifting others.

Positivity Wesee the light even in chaos.

Perfection Not flawless. But fearless in chasing better.

Pioneering We break molds not rules.

Passion We lead with fire in the belly.

Why You Should Join Us

Be the Backbone of the BusinessYoullkeep our people connected productive and supported across offices and live project sites.

Events-Driven Environment From studios to site offices no two days (or setups) are the same.

Ownership & TrustYoullown core systems security and end-user experience not just tickets.

Hands-On High-Impact Role Perfect for someone who enjoys switching between service desk support and system administration.

About the Role

TheITSupportSpecialistis responsible forthe day-to-day operation of LINKVIVAs workplace technology across offices and project sites.

This role spans end-user support cloud and collaboration platforms Apple and Windows device management networks storage telephony security systems and IT lifecycle hands-on customer-focused and security-mindedequally comfortable resolving user issues andmaintainingcore systems.

WhatYoullDo

End User & Workplace Technology Support

• Provide end-to-end desktop support forWindows and macOS including setup troubleshooting performanceoptimization software installation and peripheral support.
• Support meeting rooms and collaboration technology including AV systems BarcoClickShare conferencing tools sound systems printers (including A0) and shared devices.
• Ensure meeting rooms and workspaces are always meeting ready.

Device & User Lifecycle Management

• ManageApple ecosystem devices(iOS & macOS) using Apple Business Manager and Intune MDM.
• Execute secure onboarding and offboarding including access provisioning device issuance recovery and decommissioning.
• Maintainaccuratedocumentation and approvals across all lifecycle stages.

Cloud & Collaboration Platforms

• AdministerMicrosoft 365 including Exchange Online user accounts security settings conditional access and email policies.
• ManageSharePoint Onlinesites permissions document libraries and knowledge bases ensuring governance and usability standards.

Voice Network & Infrastructure

• AdministerYeastarPBXsystems including extensions call routing voicemail rules upgrades and troubleshooting.
• Operate andmaintainUbiquiti (UniFi)network environments including Wi-Fi switches gateways VLANs and guest networks.
• ManageSynologyNASstorage backups access permissions and security configurations.
• OverseeHikvision CCTV and physical security systems coordinating vendors whenrequired.

Assets Licensing & Governance

• Manage IT assets inOdoo ensuringaccuratetracking audits and lifecycle reporting.
• Govern IT studio and office equipment from procurement to decommissioning.
• Administer creative and business software subscriptions ensuring compliance cost control and renewal planning.

Security Documentation & Best Practice

• Maintain SOPs runbooks knowledge base articles and architecture documentation.
• Enforce security standards including least-privilege access device encryption patching and endpoint protection.
• Follow change incident and problem management processes including RCA documentation for major incidents.

About You

Hands-on and service-oriented with strong technical ownership

Calm methodical and solutions-focused under pressure

Security-minded with strong attention to detail

Comfortable balancing user support with system administration

A clear communicator who enjoys helping people work better

What You Need to Apply

36 years experience across service desk and systems administration

Strong experience withMicrosoft 365(Exchange Online Entra/Azure AD basics SharePoint)

Hands-on experience withApple Business Manager and Intune MDM

Working knowledge ofUbiquiti networks Synology NAS and IP-based CCTV systems

Experience withasset management systems(Odoo preferred)

Understanding of PBX / VoIP fundamentals (Yeastaror similar)

Diploma or Bachelors degree in IT Computer Science or related field (or equivalent experience)

Fluent in English (spoken and written)

Based in the UAE with full working rights

Your Application Will Stand Out If You:

Hold certifications such as MS-900 MD-102 SC-900 Apple Device SupportJamf CompTIA or ITIL

Have supported creative production or event-driven teams

Enjoy working across offices studios and live project environments

Bring a proactive customer-first mindset to IT support