Hotel Manager - Le Mridien Dubai Hotel Conference Centre

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Rooms division (Front Office & Housekeeping operations) Food & Beverage operations (Restaurants Catering Banqueting Culinary & Stewarding) Recreation/Fitness Center Security/Loss Prevention. The candidate is required to have a strong Food & Beverage background with previous work history in roles like Director of Food & Beverage Director of Culinary or EAM of Food & Beverage and Culinary; in order to support and drive Food & Beverage and Culinary related revenues and operations of over 20 F&B venues/outlets including 3rd party partnerships; ranging from fine dining venues to banqueting and outside catering operations.

Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brands target customer needs ensuring employee satisfaction focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee develops and implements propertywide strategies that deliver products revenues and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 8 years experience in the management operations sales and marketing or related professional area.

OR

4year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 6 years experience in the management operations sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.

Reviews financial reports and statements to determine how Operations is performing against budget.

Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.

Strives to maintain profit margins without compromising guest or employee satisfaction.

Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

Coaches and supports operations team to effectively manage occupancy & rate wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages coaching direct reports to address problem areas and holds team accountable for results.

Develops an operational strategy that is aligned with the brands business strategy and leads its .

Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.

Ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary.

Ensures core elements of the service strategy are in place to produce the desired results.

Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

Establishes a vision for product and service delivery on property.

Champions the brands service vision for product and service delivery and ensuring alignment amongst the property leadership team.

Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

Observes service behaviors of employees and providing feedback to individuals and/or managers.

Hires operations management team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Stays knowledgeable of leadership talent in the property.

Fosters employee commitment to providing excellent service participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.