أدخل المسمى الوظيفي أو الكلمة الرئيسية
Help Desk
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
22 يوليو 2026 (نُشرت قبل 20 يوم)
تم النشر:
آخر موعد للتقديم:
20 اكتوبر 2026
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
Description
Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role
- Maintain accurate log for the walk-in customers
- Ensure TAT is adhered to and where possible exceed customer expectations
- Sales support
- MIS maintenance for requests
- Updating cases in the system timely manner
- Ensure compliance with bank policies
Results Required
- Accurate MIS system
- Ensure customer queries are resolved with agreed TAT
- Deliver professionalism when dealing with customers and other departments
Specialist Skills / Technical Knowledge Required for this role:
- Pro active and very energetic
- Customer service skills in order communicate and to handle walk in customers
- Display flexibility in dealing with clients and other team members
- Fluency in Arabic and English
- Excellent communication skills
- Highly organized
Previous experience required (if any)
- Previous banking experience in similar role
المهارات المطلوبة
- user account
- الدليل النشط
- خدمة العملاء
- تكنولوجيا المعلومات
- desk support
- المستخدم النهائي
- إدارة المشاريع
- الاتصالات الهاتفية
- service levels agreement
- Desk Staff
- Ltil
- إجراءات
- الإقامة
- المعدات الحاسوبية
- الدعم الفني
عن الشركة
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