Guest Relations Executive

About GluCare:

GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology AI-driven care and a patient-centric approach. As part of our commitment to delivering an exceptional patient experience we are looking for a Guest Relations Executive to be the first point of contact for our patients ensuring seamless interactions and an outstanding service experience.

Job Summary:

The Guest Relations Executive will play a vital role in welcoming and assisting patients enhancing overall patient satisfaction and improving front-desk workflows. The ideal candidate is a warm professional and customer-focused individual with experience in hospitality healthcare or luxury service industries.

Key Responsibilities:

1. Patient Reception & Hospitality:

• Welcome greet and assist new and returning patients with professionalism and warmth.
• Guide patients through the check-in process ensuring a smooth and stress-free experience.
• Provide essential information about clinic services appointments and procedures.

2. Patient Experience & Satisfaction:

• Maintain a high level of patient engagement ensuring that all guests feel comfortable and well cared for.
• Act as the primary point of contact for patient inquiries and concerns providing timely and helpful responses.
• Gather patient feedback to identify areas for improvement and enhance service quality.

3. Workflow & Process Improvement:

• Assist in optimizing front-desk operations reducing wait times and streamlining patient flow.
• Collaborate with medical and administrative teams to enhance scheduling and coordination.
• Identify gaps in patient experience and propose improvements to workflows and service delivery.

4. Coordination & Communication

• Ensure seamless communication between patients healthcare providers and administrative staff.
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
• Assist in managing appointment scheduling follow-ups and patient reminders.

5. Digital & Administrative Support:

• Utilize digital health tools and the clinics electronic medical records (EMR) system to support patient interactions.
• Handle basic administrative duties such as updating patient records and managing appointment schedules.

Understands follows and supports all hospital infection control programs to ensure patient and staff safety.

Qualifications & Experience:

• Bachelors degree in Hospitality Business Administration Healthcare Management or a related field is preferred.
• 2 years of experience in a guest relations front-desk or customer service role preferably in healthcare hospitality or luxury services.
• Strong interpersonal skills with a patient-first mindset.
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
• Tech-savvy with experience in EMR systems CRM software and appointment scheduling tools.