Gift Shop Agent| Waldorf Astoria Dubai Palm Jumeirah

A Gift Shop Agent provides retail services for Guests to contribute to an overall exceptional experience in shopping as required.

What will I be doing

As Gift Shop Agent you will ensure guests satisfaction to provide services for Guests to contribute to an overall exceptional experience. A Gift Shop Agent truly influences the first impressions of our Guests and therefore are responsible for performing the following tasks to the highest standards:

• Welcoming andassistingGuestsin a timely and efficient manner
• Ensure an efficientretail shopexperience for Guests includingsuggesting and helping as required
• Ensure that the Guests shopping experience is enjoyable so that they come back
• Assist to create return business which in turn generates business
• Attend appropriate training courses when required and assist with the Front Office team when required
• Maintain outstanding store conditions and visual merchandising standards
• Keeping the areas clean and well organized
• Accurately describe products features and benefits
• Maintaining a fully stocked store
• Assist other departments as necessary.

What are we looking for

A Gift Shop Agent serving Waldorf Astoria Hotels and Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm efficient and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Retail Shop in hospitality
• Front Office/Concierge experience in the hotel leisure and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans