Front Office Supervisor
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
1. Hotel Management Systems (PMS) Proficiency
- Experience using Property Management Systems (PMS)
- Ability to perform:
- Check-in and check-out
- Room blocking and reservations
- Billing and folio adjustments
- Daily shift closures and reports
2. Telephone and Communication Systems
- Familiarity with hotel PBX or switchboard systems
- Handling internal/external calls wake-up calls and message relays
3. Point of Sale (POS) System Knowledge
- Understanding of how to operate POS terminals for guest payments
- Resolving discrepancies in billing or guest complaints related to transactions
4. Microsoft Office Suite
- Proficiency in Excel (reporting guest data management) Word (correspondence) and Outlook (emails & scheduling)
- Ability to prepare reports and analyze performance trends
5. Booking Engine & Channel Manager Experience
- Knowledge of OTA platforms ( Expedia Agoda) and integration tools (SiteMinder RateGain)
- Managing inventory rate parity and reservations from different channels
6. Audit & Night Closure Procedures
- Understanding of Front Office cash handling and reconciliation
- Ability to assist or supervise night audits and ensure end-of-day financial reporting
7. Security & Access Control Systems
- Familiarity with room key encoding systems (e.g. Onity VingCard)
- Awareness of CCTV monitoring for lobby/front office zones
8. CRM & Guest Experience Tools
- Using CRM platforms to record guest preferences feedback and loyalty tracking
- Handling post-stay surveys or complaint resolution through internal systems
9. Reporting & Compliance
- Creating and submitting daily sales reports occupancy forecasts and VIP arrival summaries
- Ensuring DCT/Municipality regulations are followed (for UAE context)
المهارات المطلوبة
- Ent
- الأمن الإلكتروني
- نظام مراقبة الدخول
- المحاسبة والتمويل
- القلب
- الأغذية والمشروبات
عن الشركة
Emirates Park Zoo is located in Al Bahia, about 35 Km from Abu Dhabi city on the Abu Dhabi-Dubai highway, on an area covering 72,000 m2 making it anideal destination for families, whether they were visiting the Zoo on the weekend or stopping over during their journey between the two c ... اعرض المزيد
