Front Desk Agent – Arabic Speaker

The Front Desk Agent is responsible for delivering exceptional guest service by ensuring smooth check-in and check-out procedures handling guest inquiries and creating memorable guest experiences that reflect the standards of a luxury hospitality environment. The role requires professionalism attention to detail excellent communication skills and the ability to anticipate guest needs.

• Welcome guests warmly and professionally upon arrival.
• Perform efficient and accurate check-in and check-out procedures.
• Escort VIP guests through personalized arrival and departure experiences when required.
• Provide information about hotel facilities services local attractions transportation and dining options.
• Maintain a strong knowledge of hotel products promotions and services.
• Verify guest reservations and registration details.
• Process room assignments according to guest preferences and hotel standards.
• Handle room upgrades special requests and changes efficiently.
• Maintain accurate guest profiles and records in the Property Management System (PMS).
• Liaise effectively with Housekeeping Concierge Engineering Security and other departments to ensure guest satisfaction.
• Respond promptly and professionally to guest inquiries requests and complaints.
• Communicate VIP arrivals special occasions and guest preferences to relevant departments.
• Process payments deposits billing adjustments and foreign currency transactions in accordance with hotel policies.
• Balance cash floats and complete daily financial reports accurately.
• Ensure all guest accounts are correctly posted and settled.
• Maintain confidentiality of guest information and financial transactions.
• Anticipate guest needs and proactively offer assistance.
• Resolve guest concerns promptly and professionally to achieve guest satisfaction.
• Follow up on guest requests and feedback to ensure successful resolution.
• Build positive guest relationships and encourage repeat business.

Qualifications :

• Diploma or Bachelors Degree in Hospitality Management Tourism Business Administration or a related field.
• Previous experience in Front Office Guest Services or Reception within a luxury hotel is preferred.
• Knowledge of Opera PMS or similar hotel management systems.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English & Arabic; additional languages are an advantage.

Remote Work :

No

Employment Type :

Full-time