FIELD ENGINEER L1 – UAE
موقع الوظيفة:
الراتب شهرياً:
الخبرة المطلوبة:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Provide day-to-day local and remote desktop support receiving inbound calls and troubleshooting issues documented in a ticketing system.
- Install upgrade support and troubleshoot Windows OS (7 8.1 10) Microsoft Office authorized applications printers and computer hardware.
- Perform preventative maintenance and remedial repairs on desktops laptops printers and authorized peripheral equipment.
- Diagnose and resolve problems associated with network connectivity and workstation hardware/software using diagnostic tools.
- Work with third-party vendors to remediate complex issues as needed and provide timely communication on issue status and resolution.
- Maintain accurate ticket updates for all reported incidents and facilitate resolution consistency.
- Mentor and assist other technicians providing guidance and support within the team.
- Bachelors degree or equivalent in Computer Science or a related field.
- Minimum of 18 months to 3 years of hands-on IT Field Engineer or Desktop Support experience.
- Strong knowledge of Windows OS and Microsoft Office suite.
- Good fundamental understanding of networks servers and IT infrastructure.
- Proficiency in troubleshooting hardware software and basic network issues.
- Basic knowledge of Mac operating systems is a positive.
- Excellent verbal and written communication skills in English (local language is a positive point).
- Exceptional customer service relationship-building and interpersonal skills.
- A proactive problem-solver who can work both independently and as part of a collaborative team.
- Competitive salary (AED)
- Collaborative and inclusive work culture
- Career growth opportunities in a global IT environment
Required Skills:
Bachelors degree or equivalent in Computer Science or a related field. Minimum of 18 months to 3 years of hands-on IT Field Engineer or Desktop Support experience. Strong knowledge of Windows OS and Microsoft Office suite. Good fundamental understanding of networks servers and IT infrastructure. Proficiency in troubleshooting hardware software and basic network issues. Basic knowledge of Mac operating systems is a positive. Soft Skills & Qualifications: Excellent verbal and written communication skills in English (local language is a positive point). Exceptional customer service relationship-building and interpersonal skills. A proactive problem-solver who can work both independently and as part of a collaborative team.
المجال
خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات
المهارات المطلوبة
- العمليات الجوية
- الصيانة الهندسية
- إدارة المرافق والمنشآت
- Apache Tomcat
- تطوير التطبيقات
- الخدمات المصرفية والمالية
عن الشركة
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... اعرض المزيد
