Everflow Customer Support & Ad-Ops Lead (Dubai)

Everflow Customer Support & Ad-Ops Lead

Ho Chi Minh City Vietnam Full-Time Global Client Portfolio

Be the Voice Clients Trust for Perfect Tracking

DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. Were hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click impression and conversionsolving problems fast training proactively and turning great service into measurable revenue wins.

Your Mission

• Own the Helpdesk Triage prioritize and resolve Everflow tickets (pixels not firing postbacks mis-mapped payout questions) with < 2-hour initial response.
• Onboard Like a Pro Walk new partners through offer setup tracking links macros and compliance checklists until first conversions flow error-free.
• Proactive Monitoring Watch dashboards alert clients to anomalies (CVR drops invalid clicks reversed events) before they notice.
• Knowledge Builder Write crystal-clear guides Loom walkthroughs and internal SOPs so repeating issues disappear.
• Client Champion Escalate bugs feature requests and merchant pain points to product/dev then keep stakeholders in the loop.
• Performance Ally Suggest best practices (allowlist rules fraud caps payout structures) that lift partner revenue and satisfaction scores.

What You Bring

• Empathy Speed You listen first solve fast and follow up until the client says perfect.
• Ad-Ops Fluency Familiar with tracking links subID parameters cookies and postback URLs.
• Clear Communication English (IELTS 7.0) plus the knack for explaining tech in plain words to non-tech marketers.
• Organized Multitasker Juggle global queues document everything in Zendesk/Jira and hit SLAs.
• Analytics Sense Comfortable reading reports spotting anomalies and translating numbers into next steps.

Nice-to-Have Tech Chops

• Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix.
• Experience with Tag Managers React/ or API calls to pull Everflow reports.
• Python/Node scripting for log checks or small automations.

Success Metrics (First 6 Months)

• 95 % CSAT from advertisers and affiliates
• < 4 hours mean time to resolution for tracking issues
• 10 new knowledge-base articles that cut repeat tickets by 30 %
• Documented onboarding flow adopted across regional teams

Why GPC

• Client Impact Your guidance keeps millions in ad spend properly attributed.
• Global Reach Support partners in North America EMEA and APAC from Vietnams top tech hub.
• Career Path Grow into Senior Customer Success Manager or Product Ops as you master Everflow.
• Dynamic Culture Diverse high-energy team tackling the newest challenges in performance marketing.

Ready to Turn Questions into Wins

Email with subject Everflow Support Lead Vietnam.

Attach your rsum plus a short note on the trickiest tracking issue youve solvedand how you saved the day.

Required Experience:

Senior IC