ERC Sr. Associate
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Responsibilities:
• Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
• Be part of a team that actively seeks customer feedback to improve levels of service
• Participation in the continuous improvement of HR processes.
• Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
المهارات المطلوبة
