End User Support Specialist Arabic

Responding to IT support tickets and inquiries via various channels such as email phone or ticketing systems and documenting solutions and resolutions.

Handling solving and logging the technical tickets in ticketing system.

Provide quick and effective assistance with IT systems to all users.

Prepare IT assets to the users to meet the requirement.

Responding in a timely manner to technical issues and requests with high quality to meet SLA.

Installing and configuring computer hardware software systems networks printers and scanners

Manage users account in AD and exchange server.

Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.

Onboarding new users.

Excellent problem-solving and analytical skills

The ability to break down technological processes and deliver clear step-by-step instructions to users.

Provide professional support to VIP users.

Troubleshooting and diagnosing IT problems identifying root causes and implementing solutions to minimize downtime and disruptions

Assisting with the setup and deployment of new devices including computers printers and mobile devices

Providing training and guidance to end-users on IT tools applications and best practices to enhance their productivity and technical proficiency

Work with the team to provide high quality IT services to the users.

Must be able to communicate in Arabic.

ITIL certification will be an added advantage.

TECHNICAL SKILLS /COMPETENCIES: MANDATORY

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

Basic networking experience.

Comprehensive experience in OS systems.

Proven experience in ticketing systems.

SOFT SKILLS: MANDATORY

Excellent communication skills both written and verbal Time Management. Research Skills. Attention to details. Patience. Work under pressure. Multitask Management Analytical and problem-solving skills Teamworking skills Arabic Speaking and Writing