EN Reception Agent

• Welcome and assist hotel guests members and visitors in a warm and professional manner.
• Handle guest inquiries regarding health club facilities services operating hours memberships and activities.
• Manage bookings and appointments for health club facilities and services.
• Answer telephone calls and respond to guest inquiries promptly and professionally.
• Maintain accurate guest records bookings membership details and daily attendance.
• Ensure guests are properly registered before using health club facilities.
• Provide information on available facilities promotions packages and membership options.
• Coordinate with the Health Club Spa Recreation Housekeeping and other hotel departments when required.
• Handle guest requests comments and complaints professionally and escalate concerns when necessary.
• Ensure the reception area is clean organized welcoming and properly maintained at all times.
• Monitor the availability of towels lockers amenities and other guest supplies and coordinate replenishment as required.
• Process payments and maintain accurate records in accordance with hotel procedures.
• Assist with membership applications renewals and related administrative tasks.
• Maintain knowledge of hotel facilities services promotions and events to provide accurate information to guests.
• Follow all health safety hygiene security and emergency procedures.
• Maintain guest privacy and confidentiality at all times.
• Support the Health Club team with daily administrative and operational requirements.
• Perform any other duties assigned by the Health Club Manager or management.

Qualifications :

• High school diploma or equivalent; hospitality-related qualification is an advantage.
• Previous experience in a reception front desk health club spa gym or hospitality environment is preferred.
• Good verbal and written communication skills in English; additional languages are an advantage.
• Friendly welcoming and guest-focused personality.
• Good customer service and interpersonal skills.
• Basic computer skills and knowledge of Microsoft Office.
• Ability to handle bookings telephone calls guest inquiries and basic administrative tasks.
• Well-groomed with a professional appearance and positive attitude.
• Able to work flexible shifts including weekends and public holidays.
• Ability to work effectively both independently and as part of a team.
• Basic knowledge of health club fitness or wellness operations is an advantage.

Remote Work :

No

Employment Type :

Full-time