Director of Fulfillment

If you are someone who is excited about the opportunity to create and execute efficient project launch plans, provide clear communication to all stakeholders, and ensure high-quality deliverables - we would love to hear from you!

We are a fun, witty, and sometimes sarcastic bunch who knows how to put our game face on and get results.

UPGRADE is a result-oriented growth agency that helps businesses from different industries scale.

We aren t a large company where you ll be just another cog in the machine. We are a startup that is experiencing rapid growth.

Our team members are results-driven folks who like to move fast, get the job done, and have fun doing it.

How your day will look like:

• Develop and execute a project launch plan, ensuring all projects are launched within 14 days of onboarding the client.
  
• Send clear briefs to all employees that include examples and references for each deliverable within 2-3 days of onboarding the client.
  
• Store all deliverables and feedback in an organized manner that is available to all stakeholders.
  
• Build a solid marketing strategy for the client and ensure feedback is received on time.
  
• Create processes and systems to improve project launches, including SOPs, guides, and training for team members.
  
• Communicate regularly with clients, keeping them informed of progress and updates every 3-5 days.
  
• Manage client requests, replying within 3 hours during working hours.
  
• Conduct engaging and structured onboarding and review sessions with clients to ensure all necessary information is gathered.
  
• Clearly deliver clients feedback to team members via email, video, or other appropriate means.
  
• Motivate employees daily by showing appreciation, care, and support.
  
• Find ways to simplify communication for the team and automate necessary communication steps.
  
• Solve all operational problems with suppliers, team members, software, and clients.
  
• Develop a learning plan for 90-180 days on topics such as design, copy ads, team communication, project management, and software.
  
• Manage team members, including proper onboarding, training, feedback, and resource support.
  
• Manage the team of project manager & account managers.
  
• Ensure discipline and punctuality in all aspects of work, including attending meetings and delivering promised work on time.
  
• Handle delays calmly and communicate them clearly with reasoning, steps taken, and solutions.
  

Requirements

• Bachelors degree in Business Administration, Marketing, or a related field.
  
• Minimum of 5 years of experience in project management, marketing, or a related field.
  
• Strong organizational and project management skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to solve problems and make decisions quickly.
  
• Ability to motivate and manage a team effectively.
  
• Experience in managing suppliers, team members, software, and clients.
  
• Proficiency in Microsoft Office and project management software.
  
• Willingness to work long hours and weekends if necessary.
  

Benefits

• Bunch of like-minded people hungry for personal growth & achievements
  
• Competitive salary & bonus opportunities
  
• UNLIMITED room for careers and results-based pay increases - at Upgrade there s no real ceiling to where you can go, what you can do, and what you can earn. As we grow, so too do the opportunities
  
• Highly interactive, challenging work with a talented, diverse, passionate team
  
• Ongoing learning and development opportunities
  
• Casual, "no dress code" atmosphere
  
• Free snacks and drinks
  
• Regular happy hours and other fun stuff
  
• WE LOVE & VALUE OUR TEAM
  

Ready to try your luck?

HIT THAT BUTTON! :)