Deputy Vice Chancellor – Shared Services

The Deputy Vice Chancellor Shared Services is a senior executive responsible for leading and managing all centralised support functions across the organisation. The role ensures that shared services operate as an integrated efficient scalable and service-oriented business unit that enables the institution to focus on its core strategic and operational priorities. The postholder provides strategic direction operational excellence and leadership to a range of services that support organisational effectiveness and growth.

• Provide overall strategic leadership and operational oversight for all shared services functions including Human Capital Finance Procurement Marketing & Communications Facilities Health Safety & Environment and other central services
  

• Develop and sustain a unified Shared Services operating model that promotes efficiency consistency accountability and superior customer service
  

• Align shared services strategy with the organisations mission goals and strategic plans
  

• Establish monitor and report on service standards performance indicators service level agreements (SLAs) and key performance metrics to drive continuous improvement and operational transparency
  

• Lead process optimisation digital transformation and service innovation initiatives across shared services to modernise operations and improve outcomes
  

• Ensure compliance with applicable laws regulatory requirements governance frameworks and industry standards
  

• Oversee budgeting financial management cost optimisation procurement policy and resource planning within shared services
  

• Provide strategic direction for institutional communications branding and stakeholder engagement across operational units
  

• Oversee facilities planning maintenance and HSE compliance to ensure safe and functional environments
  

• Build mentor and lead a high-performing leadership team that fosters collaboration accountability and a customer-centric culture
  

• Strengthen relationships with internal and external stakeholders including government authorities vendors partners and regulatory bodies
  

• Advise executive leadership on performance risks investments workforce requirements and opportunities for improvement
  

• Masters degree in Business Administration Public Administration Management Finance Operations or a related field; relevant executive leadership certifications are advantageous (e.g. project management executive leadership operations management)
  

• Minimum of 1215 years of progressive leadership experience with significant responsibility for shared services corporate services enterprise operations or large-scale organisational support functions
  

• Demonstrated success in leading and transforming multi-department operations with measurable improvements in efficiency service delivery and customer satisfaction
  

• Proven track record in developing and implementing integrated service delivery models
  

• Experience managing complex budgets procurement operations and financial oversight at executive level
  

• Strong experience in change management operational excellence performance measurement and continuous improvement
  

• Experience working at executive leadership level in education government corporate or multi-site environments is desirable
  

• Strategic planning and organisational alignment
  

• Operational leadership and service delivery excellence
  

• Change leadership and transformation management
  

• Budgeting financial oversight and resource optimisation
  

• Strong stakeholder influence and executive communication skills
  

• Data-driven decision-making and performance management
  

• High emotional intelligence integrity and professional judgment
  

• Ability to foster a collaborative high-performance culture