Delivery Station Customer Service Associate, Customer Service

At Amazon our mission is to be Earths most customercentric company. To achieve this goal we strive to exceed expectations by innovating and providing bestinclass customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate you will help improve the customer experience by providing in station realtime handson support to ensure our customers receive their packages on time as promised.

The role will also help connect customers with experts who can provide them the most accurate and uptodate information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces.

Key job responsibilities
As a Delivery Station Customer Service Associate you will be responsible for:

Communicating with customers directly inperson in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct concise and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible FullTime (40 hours per week) schedule

Key job responsibilities

Performing the following tasks with or without reasonable accommodation
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
Youll be based at one of our lastmile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your indepth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
About the team
Our mission is to be Earths most customercentric company and few departments have as direct an impact on that mission as our Customer Service team. Were an inclusive team who empower and look after our people so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently.

asic qualifications
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers data base searching and instant messenger tools

English / Arabic Speaker
Bachelor Degree or equivalent work related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.