Customer Service Adviser (UAE National)

Job Description:

Customer Service Advisor (UAE National)

Bupa Global PO Box 5209 Dubai United Arab Emirates

Full Time - Permanent

(6 hours per day - 5 days a week)

Hybrid working Office Working once a week

Due to business requirements we are only considering candidates who are currently based in UAE permanently. We also encourage UAE nationals to apply and join our growing team.

Here youll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer healthier happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime around the world whether at home or when studying living travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK) Dublin (Europe) Miami (USA) Dubai (UAE in partnership with OIC) Egypt and Hong Kong (China) as well as regional offices in mainland China Singapore the Dominican Republic Bolivia Panama Guatemala and Ecuador.

ESSENTIAL CRITERIA please only apply if you have the following:

-Must be a UAE National with family book (that can be provided)

-Must hold a University Degree (with certificate that can be provided)

Due to business requirements we are only considering candidates who are currently based in UAE permanently. We also encourage UAE nationals to apply and join our growing team.

We make health happen

We are looking to add Customer focused representatives to join our telephone based servicing roles join a dedicated customer team within our partner in Dubai.

We service our customer globally around the clock. We askthat you beable to work 6 hourshifts (30 hours a week) between 08:00 17:00 including occasional weekends and public holidays.

Howyoullhelp us make health happen:

• Support customers with their enquiries about their policies

• Member correspondence either by phone or by writing following appropriate investigation in line with policy

• Make changes to memberships according to policies

• Reissuing and tracking members documents

• Making manual collections from customers credit cards

• Deal with billing inquiries.

• Raising manual credit notes and invoices when needed

• Issue payment receipts for members and group payments

• Deal with providers (i.e Brokers) that may have any queries

• Take responsibility for ensuring that the system records are accurate and up to date

• Ensuring members contact details are up to date

• Provide support to other internal Departments to overcome cultural and language barriers.

• Coordinate with Service Partners to set medical treatments up

• Handlemembers complaints and investigate

What youll need:

• Must be a UAE National with family book (that can be provided)

• Must hold a University Degree (with certificate that can be provided)

• Previous training in a medical environment

• Previous experience within Health Insurance experience within the UAE is essential.

• Understanding of UAE Health Insurance regulations

• Able to demonstrate a focus on excellent customer service within an insurance setting

• Experience in working with procedures

• Excellent interpersonal communication and influencing skills are required with emphasis on achieving results and successful outcomes.

• Must have excellent verbal and writtenEnglish

• Be able to work 6 hourshifts between 08:00 17:00 including occasional weekends and public holidays.

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