Customer Experience Manager

- Develop and maintain strategic business relationships with major accounts to promote brand awareness while achieving high levels of customer satisfaction and trust. - Advise on best strategy to retain long-term client relationships by understanding the client strategy and business - Engage the company’s strategic priorities with regards to the objective of maintaining and strengthening positioning within key accounts - Contribute to the development and execution of the company’s strategic objectives - Design short and long-range growth strategies and prepares execution plans to achieve targets - Manage the development, implementation and evaluation of strategic, tactical and operational client, engagement plans, programs, and initiatives to align with the organization client service vision and strategies - Advise upper management with client satisfaction measures, client experience strategies, programs, initiatives and emerging issues to enable client-centric strategic decision processes and - Provide a direct interface to the client and ensure project delivery excellence - Maintain awareness of emerging technologies and Project/Program Management techniques