CRM Clientelling Manager

Required Skills:

CRM & Clienteling Manager Location Dubai UAE Reports to General Manager / Owner TypeFull-time The Role This is a hands-on build-from-scratch role. You will own our customer database end to end: extracting and cleaning data from POS segmenting our client base designing clienteling playbooks and critically driving data-capture discipline on the shop floor across all stores. You will be measured on capture rate repeat purchase rate and revenue from client is not a strategy or vendor- management role. You will pull the data yourself build the segments yourself and train store teams in person. Responsibilities o Audit extract and clean customer data from POS across all stores; build and maintain a single unified client database o Design and run RFM segmentation (VIP repeat lapsed one-time tourist) and produce monthly insights for management: top-client revenue concentration reactivation opportunities brand cross-shopping o Build and run clienteling programs via WhatsApp Business and email: post-purchase follow- up new-arrival outreach lapsed-client reactivation VIP event invitation. o Set data-capture targets per store (name phone consent purchase detail on 80% of transactions) train store teams and audit compliance weekly on the floor o Ensure all data capture and outreach complies with UAE PDPL (consent at capture opt-out handling) o Select and implement a low-cost CRM/clienteling tool suited to our scale; own it end to end o Track and report ROI: repeat rate reactivation revenue average spend by segment Requirements o 58 years in retail CRM or clienteling with at least 3 in luxury/premium fashion or jewelry o GCC experience strongly preferred o Advanced Excel required; SQL or equivalent ability to work with raw POS exports strongly preferred o Proven measurable results from clienteling campaigns you personally ran (be ready to show numbers: repeat-rate lift reactivation revenue) o Demonstrated success improving data-capture discipline in stores you have trained and held retail teams accountable not just managed a system o Working knowledge of WhatsApp Business and at least one CRM platform (Zoho HubSpot Salesforce or a clienteling app) o Comfortable operating alone without a team or big budget. Nice to Have o Experience at a GCC multi-brand luxury operator o Arabic and/or Russian language skills o Familiarity with UAE PDPL / data-privacy compliance in practice o Experience serving both resident and tourist luxury clientele What We Offer o Ownership of a greenfield function with direct access to ownership your results are visible immediately o A portfolio of globally recognized brands and an established high-value client base o Competitive salary commensurate with experience performance bonus tied to repeat/reactivation revenue