CGU Administrator

Job Description Job Responsibilities

For more information, please refer to the job description and person specification.

• To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted appropriately.
• Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes
• To receive and send faxes & email on behalf of the Teams/Service.
• To take appropriate messages, recording details accurately.
• To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
• Provide clerical support for NHS & private Clinics.
  

Qualifications

Person Specification Education/Qualifications Essential

• Good standard of general education to GCSE level, English & Mathematics
• Competent at Microsoft Excel, Word and Outlook
  

Experience Essential

• Experience of working as part of a Team in an administrative or customer focused setting