Butler Supervisor (Female Russian Speaker)

The Butler Supervisor is responsible for supervising the Butler team and ensuring the delivery of personalised anticipatory and exceptional guest experiences in line with Sofitel Dubai The Palms luxury standards. The role requires strong leadership attention to detail and a genuine passion for hospitality ensuring every guest receives attentive and seamless service throughout their stay.

• Supervise guide and support the Butler team in delivering exceptional and personalised guest services.
• Ensure all guest requests preferences and special arrangements are handled promptly and professionally.
• Coordinate VIP arrivals departures special occasions and personalised in-room amenities.
• Maintain close communication with Front Office Housekeeping Food & Beverage Concierge and other departments to ensure seamless guest experiences.
• Monitor daily Butler operations room assignments guest profiles and service standards.
• Conduct regular briefings coaching sessions and on-the-job training to maintain service excellence.
• Handle guest feedback complaints and special requests professionally ensuring timely resolution and guest satisfaction.
• Ensure compliance with hotel policies brand standards grooming guidelines and health and safety procedures.
• Monitor the presentation cleanliness and readiness of guest rooms and Butler service areas in coordination with the relevant departments.
• Maintain accurate guest preference records and ensure confidentiality of guest information.
• Support the Butler Manager in team scheduling performance monitoring and operational planning.
• Promote Sofitels French art de vivre Heartist culture and commitment to creating memorable luxury experiences.

Qualifications :

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality preferably in Butler services or Front Office operations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership organisational and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages particularly French or Arabic are an advantage.
• Well-groomed guest-oriented and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts weekends and public holidays as required.

Remote Work :

No

Employment Type :

Full-time