Butler Male

Provide attentive discreet and personalised butler service to hotel guests in accordance with the hotels standards for hospitality professionalism and guest satisfaction. The Butler will anticipate guest needs coordinate service requests and work closely with hotel departments to deliver a seamless and memorable stay while protecting guest privacy and maintaining service standards.

• Welcome guests and provide personalised assistance throughout their stay maintaining a polished courteous and professional manner.

• Anticipate guest preferences and requirements taking care to deliver timely thoughtful and attentive service.

• Assist with arrival and departure arrangements including luggage handling room introductions transport coordination and other requested services.

• Provide information about hotel facilities services dining options local attractions and transport in a clear and helpful manner.

• Coordinate guest requests such as dining reservations in-room dining laundry housekeeping transport amenities and special arrangements.

• Prepare guest rooms and suites for arrival and service checking presentation amenities supplies and any specific preferences or requirements.

• Serve refreshments and other requested items in guest rooms or designated areas following service food safety and presentation standards.

• Set up and clear dining beverage and other in-room service arrangements in accordance with hotel procedures.

• Handle guest belongings personal information and requests with care discretion and respect for privacy.

• Record guest preferences service requests and relevant information accurately and share details with authorised colleagues to support consistent service.

• Respond promptly and professionally to guest feedback or concerns taking appropriate action and escalating matters to a supervisor or manager when required.

• Coordinate with housekeeping front office food and beverage concierge maintenance and other departments to fulfil guest requirements efficiently.

• Monitor supplies amenities and service equipment and report replenishment needs damage or faults to the appropriate supervisor.

• Maintain clean tidy and well-presented service areas equipment and storage spaces in accordance with hotel standards.

• Follow hotel procedures for guest safety security confidentiality lost property emergency response and incident reporting.

• Maintain a strong knowledge of hotel services and standards and participate in training and service improvement initiatives.

• Perform other relevant guest service duties as assigned by the supervisor or manager.

• Previous experience in a butler guest relations concierge front office or luxury hospitality role is desirable.

• Strong understanding of high-quality guest service and the ability to provide personalised assistance in a hotel or similar environment.

• Excellent communication and interpersonal skills with a courteous composed and professional approach.

• Ability to anticipate guest needs respond sensitively to individual preferences and resolve requests efficiently.

• Good organisation and time-management skills with the ability to prioritise tasks and coordinate multiple requests.

• High standards of personal presentation and attention to detail when preparing rooms serving guests and following hotel procedures.

• Ability to handle confidential information and personal belongings with discretion integrity and care.

• Confident using hotel systems and standard workplace technology to record requests and communicate with colleagues.

• Reliable punctual and able to work independently while contributing positively to a wider hotel team.

• Flexible and calm under pressure with a constructive approach to guest feedback and changing service requirements.

• Physically able to stand and walk for extended periods and safely lift carry or move luggage and service items as required.

• Flexible to work shifts including early mornings evenings weekends and public holidays in line with business requirements.