Business Systems Support Specialist

Ø Support key systems for Sharjah based staff including but not limited to Business Central Xero HubSpot WordPress (website) SharePoint Azure365 and Reporting namely utilizing SQL and PowerBI.

Ø Work with key stakeholders to translate their business requirements and requests into actionable IT technical specifications

Ø Maintain support and job boards including ticket and project task management.

Ø Work with the wider IT Team to deliver IT Software Changes that meet customer and quality expectations

Ø Generate and manage user group application and email accounts in Hybrid AD/ Entra ID environment

Ø Follow clients IT Change Management and Testing procedures to minimize the risk of key business system outages

Ø Work with the IT Team to ensure steady and stable performance of our IT services

Ø Train and support our users on the main business systems

Ø Providing feedback and helping the IT Team build by recommending improvement plans/ actions

Ø Assist with managing deployment of business systems to FZE staff as well as remote staff and offices

Ø Work with the IT Team on client technology projects and enhancements such as HubSpot Business Central and Payroll

Ø Professionally work as part of a global team reporting to a remote manager while working on local and global requests

Ø Maintains safe and clean working environment by enforcing procedures rules and regulations

Ø Support office administration and business operations as required

Ø Degree in IT related disciplines and 5 years experience providing IT in Professional Services Managed Service Provider (IT) or Manufacturing organization

Ø Experience supporting andor enhancing CRMs (HubSpot) ERPs (DynamicsBusiness Central) or other line of business systems

Ø Experience in business analytics notably with SQL and Power BI

Ø Experience supporting Finance and Payroll systems (Xero)

Ø Experience providing front line support in Microsoft OfficeAzure Server Desktop and Networking systems in smallmedium business environments

Ø Desirable experience: HubSpot Business CentralDynamics Xero Website Development (Wordpress) Google Analytics technical configuration of email campaigns (MailChimp)

Ø Languages: English (Fluent both spoken and written) French (desirable)