Audio Visual Technician Hotel Franchised

About Grand Mercure Business Bay

Grand Mercure Business Bay is a premium hotel located on Al Abraj Street along Marasi Drive in the heart of Dubais Business Bay district. Rooted in the Grand Mercure brand ethos the property celebrates pride of place through refined grandeur cultural immersion and heartfelt human connection. The hotel features four versatile meeting rooms a club lounge five dining and entertainment venues and an enhanced outdoor pool terrace overlooking the Business Bay skyline.

As part of Accors internationally trusted portfolio Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity discovery and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller hosting meetings conferences weddings banquets and entertainment events that demand flawless technical execution.

Position Overview

The Audio Visual Technician serves as the technical backbone of Grand Mercure Business Bays event and meeting operations. This role is responsible for the setup operation maintenance and troubleshooting of all audio-visual systems across the property ensuring that every presentation conference wedding and special event runs seamlessly. Working collaboratively with Events Banquets IT and Engineering teams the successful candidate will deliver exceptional technical support that directly contributes to memorable guest experiences and upholds Accors reputation for excellence in hospitality.

This position requires a service-oriented mindset technical expertise in professional AV systems and the flexibility to work rotating shifts across a 24/7 operation driven by event schedules.

Key Responsibilities

• Set up operate and dismantle professional audio-visual equipment for meetings conferences weddings banquets entertainment events and special functions with precision and efficiency.
• Operate sound lighting projection video systems and LED displays during live events to ensure smooth professional execution and optimal visual and audio quality.
• Manage live audio mixing video switching and lighting during events balancing audio levels and adjusting settings as needed.
• Configure and support video conferencing platforms (Zoom Microsoft Teams and similar systems) for hybrid and virtual meetings.
• Ensure all equipment is properly connected and fully functional before events or presentations conducting pre-event checks and room setups against Banquet Event Orders.
• Provide professional on-site technical support for VIP guests executive meetings and high-profile events remaining on standby during events to resolve any technical issues promptly.
• Assist and instruct guests presenters and event organizers regarding proper usage and operation of AV equipment offering tailored solutions to meet their needs.

• Perform preventive maintenance and routine inspections of all AV equipment to ensure reliability longevity and optimal performance across all systems.
• Troubleshoot and resolve technical issues related to microphones speakers mixers projectors LED screens displays video conferencing systems and other AV equipment in a timely manner.
• Diagnose faults perform basic repairs and coordinate with external AV suppliers or contractors for major repairs when necessary ensuring all work meets organizational standards.
• Maintain a clean organized and safe working environment while adhering to all health safety and operational procedures including proper cable management and equipment handling.
• Label faulty equipment and communicate problems to management or supervisors promptly ensuring minimal disruption to operations.

• Coordinate effectively with Events Banquets Entertainment IT and Engineering teams to ensure all technical requirements are delivered seamlessly and on schedule.
• Attend pre-event briefings and conduct AV checks prior to event start communicating any additions or deletions to flowsheets to management.
• Work closely with event planners organizers and hotel staff to understand event requirements and provide tailored AV solutions.
• Support conference rooms boardrooms meeting spaces entertainment venues digital displays and in-room AV systems across the property.
• Manage bands or performers during sound checks stage setup and coordination of technical rider requirements ensuring a smooth experience for entertainment acts.

• Ensure all AV equipment is properly maintained stored handled and inventoried in accordance with manufacturer guidelines and organizational standards.
• Maintain accurate and organized records of equipment inventory maintenance activities repairs service requirements and technical specifications.
• Assist with the installation testing commissioning and integration of new audio-visual equipment and systems into existing infrastructure.
• Break down remove and secure equipment when not in use ensuring proper storage and transportation in a safe and secure manner.

• Deliver warm professional service in all guest and colleague interactions embodying Accors commitment to treating every guest as a Guest Star and ensuring inclusive hospitality for all event attendees.
• Identify opportunities to enhance event experiences through additional AV services and equipment contributing to revenue maximization and exceeding client expectations.
• Support Accors sustainability initiatives by managing energy consumption of AV systems responsibly promoting digital solutions where appropriate and ensuring proper disposal or recycling of electronic equipment.
• Use hotel communication platforms and event management systems as the primary method for tracking requests documenting setups and coordinating with departments.
• all AV setups and operations reflect the premium positioning of the Grand Mercure brand delivering refined technical experiences that align with the hotels pride of place ethos.

• Complete daily checklists and effectively communicate pertinent information through shift handovers.
• Respond promptly to AV service requests and technical support calls minimizing disruption to guest experiences and organizational operations.
• Maintain a professional appearance and represent the organization with confidence reliability and a service-oriented mindset in all interactions.
• Contribute to a positive collaborative team environment through effective communication proactive problem-solving and mutual support.
• Perform any additional duties as assigned by the Chief Engineer or Events Manager.

Qualifications :

• Diploma or Certificate in Audio Visual Technology Electrical Engineering Electronics Sound Technology or a related technical discipline is highly advantageous.
• Minimum of 2 years of professional experience in audio-visual operations within a luxury hotel resort or high-end event environment.
• Demonstrated experience operating and maintaining AV equipment for events conferences weddings entertainment programs and corporate functions.

• Strong working knowledge of professional audio video lighting and conferencing systems including installation configuration operation and troubleshooting.
• Proven ability to install operate and maintain AV equipment such as PA systems mixers amplifiers projectors LED screens microphones (wired and wireless) lighting consoles and video displays.
• Solid understanding of signal flow cabling power distribution and equipment safety standards.
• Proficiency in English communication (written and spoken) at a professional level is essential. Additional languages particularly Arabic are a valuable asset.
• Excellent analytical and problem-solving abilities with strong attention to detail remaining calm and professional under pressure during live events.
• Outstanding interpersonal and communication skills with the ability to collaborate effectively with diverse teams clients and stakeholders.
• Strong organizational skills with the ability to manage multiple tasks prioritize workload and meet operational timelines in a fast-paced environment.
• Willingness and ability to work rotating shifts including evenings weekends public holidays and special events as required by operational needs.

• Familiarity with AV control systems and automation software.
• Knowledge of LED screen technology and digital display systems.
• Relevant AV technical certifications or electrical safety certifications.
• Experience with video conferencing platforms and live streaming technologies.

• Genuine passion for technical excellence and creating seamless event experiences.
• Cultural sensitivity and appreciation for the diversity of Dubai and the UAE.
• Professional appearance and grooming standards in accordance with hotel policy.
• Collaborative team player who supports colleagues and contributes to a positive work environment.
• Reliable responsible and committed to maintaining high performance standards.
• Physical fitness to transport and set up heavy equipment with the ability to stand sit or walk for extended periods.

Working Conditions

• Rotating shifts across a 24/7 operation including evenings weekends and public holidays based on event schedules.
• Frequent standing walking and physical activity including lifting and transporting equipment.
• High-volume fast-paced environment with multiple simultaneous events and varying technical requirements.
• Exposure to diverse guest profiles event types and cultural backgrounds.
• Working in banquet halls meeting rooms outdoor venues and entertainment spaces across the property.

Grand Mercure Business Bay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Heartists.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time