Assistant Restaurant Manager Greek Speaker

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request VIP etc..
• Distribute reservations among all servers equally informing them of all information necessary. Example Birthdays anniversaries bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Hostess to have a fair idea about general information around the city.
• Hostess to aware what details are required to make a reservation.
• Hostess to aware all the policies and procedures in the Hotel.
• Except in emergencies no employees are permitted personal phone calls or have the use of the telephone at any time.
• You are not permitted to give out any personal information over the telephone. Example Phone numbers schedules to anyone except staff members.
• All messages are to be taken on the appropriate message pad and not on a scrap piece of paper.
• The hostess is a very important part of Your Restaurants experience. Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
• It is of utmost importance that someone is present at the host station at all times.
• Never walk more than three paces in front of the guest or never walk too fast.
• Once at the table pull out the chairs for the women first and then any other guest you can accommodate.
• On departure of a guest you must make contact with them. Ask them how their evening was and say Thank you for dining with us and hope to see you again.
• If there are any complaints reach out to a manager or supervisor immediately
• Perform opening cleaning and closing duties
• Hostess also to take responsibility of outlet cashiering duties.
• You will adhere to Hotels Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.

Qualifications :

• Excellent communication skills in English both written and verbal; knowledge of Arabic is an advantage
• Previous customer service experience required
• Previous Food & Beverage experience an asset
• Pro Serve certificate required
• Open Table experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Remote Work :

No

Employment Type :

Full-time