Analyst I IT Service Desk

YOUR TALENT:

• 1-3 years providing end-user support to a large end-user base in a remote-working environment
• College level degree in computer related technologies or demonstrated equivalent experience
• Exceptional customer service and interpersonal skills and the ability to adapt in a face-paced environment
• Ability to effectively prioritize and organize multiple projects/tasks while maintaining queue workload
• Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration and hands-on experience configuring and troubleshooting Dell/HP/Apple laptops/desktops and iPhones
• Experience with computer imaging processes, Symantec Endpoint or Microsoft Defender, Adobe Creative Suite
• Understanding of basic network principles as well as protocols and services such as IP, DNS and DHCP
• Knowledge of Cisco Meraki network equipment, Retail POS systems, and macOS a plus