Account Manager

• Client Relationship Management
  
• Own day-to-day relationships with assigned operator clients post-sale.
  
• Act as the primary point of contact for commercial and operational matters.
  
• Lead structured client calls reviews and escalation discussions.
  
• Ensure timely professional and well-documented client communication.
  
• Account Coordination
  
• Coordinate internally to ensure client requirements and expectations are clearly understood.
  
• Track key commitments milestones and dependencies across accounts.
  
• Communicate delivery progress risks and outcomes clearly to clients.
  
• Commercial Ownership
  
• Manage renewals upsells and account expansion opportunities.
  
• Identify growth opportunities based on performance and client needs.
  
• Maintain accurate account records and forecasts in CRM systems.
  
• Performance & Insights
  
• Monitor account performance and promotional activity.
  
• Interpret performance data and communicate insights clearly to clients.
  
• Support clients in understanding trade-offs constraints and optimisation opportunities.
  
• Escalation Handling
  
• Own client escalations from identification through resolution communication.
  
• Coordinate internally to ensure issues are addressed efficiently and transparently.
  
• Maintain calm structured communication during incidents or delays.
  

WHO THIS IS FOR

• This role is suited to professionals who::
  
• Enjoy owning client relationships and outcomes
  
• Are comfortable managing senior stakeholders
  
• Can balance client needs with commercial and operational realities
  
• Prefer accountability and ownership over hands-on execution
  

BEHAVIOURAL EXPECTATIONS

• Professional composed and reliable
  
• Clear communicator under pressure
  
• Organised and detail-oriented
  
• Comfortable working within defined processes
  
• Proactive and commercially aware
  

REQUIRED BACKGROUND & SKILLS

Required

• 3-5 Yrs Experience in Account Management Client Services or customer-facing commercial roles in a B2B environment
  
• Ability to manage client relationships independently and engage confidently with senior stakeholders
  
• Experience working with internal delivery or support teams in complex or multi-vendor environments
  
• Strong communication skills including handling escalations and challenging conversations professionally
  
• Organised disciplined approach to documentation follow-up and process adherence
  

Nice to Have

• Experience in iGaming betting or other regulated technology sectors
  
• Experience managing accounts involving multiple vendors or platform integrations
  
• Familiarity with performance or revenue metrics such as GGR or promotional reporting