Project Systems Lead (IMEA)

Role: Project Systems Lead

Location: Johannesburg or Dubai or Mumbai

Function: PRO (Projects Resourcing Operations)

Region: IMEA (India Middle East Africa)

Level: Operations - Level 3 or 4

Reports to: Head of IMEA PRO

Travel: 1025% mostly for internal meetings.

Role Description

We are looking for a highly organised proactive and commercially minded Project Systems Lead to join our IMEA team.

This role plays a central part in ensuring the smooth execution of client programmes by managing project setup Salesforce data integrity project operations and reporting. The successful candidate will work closely with Account Managers Project Leads Finance and PRO to ensure that projects are accurately captured appropriately staffed and effectively tracked throughout their lifecycle.

A key focus of this role is ensuring that Salesforce is maintained as a reliable source of truth for project resource and operational information. Accurate and timely data is critical to business reporting forecasting resourcing decisions project delivery and commercial management.

This is a high-impact operational role that goes beyond coordination. It requires strong judgement attention to detail stakeholder confidence and the ability to manage competing priorities in a fast-paced consulting environment.

Key Responsibilities

Project Setup & Salesforce Data Integrity

• Create validate and maintain project records in Salesforce from initiation through to closure.
• Ensure that all required project commercial delivery and resourcing information is accurately captured and updated.
• Act as a key owner of Salesforce project and resourcing data quality for the IMEA region
• Ensure that projects are correctly set up before kick off with all mandatory information completed and validated.
• Monitor project records throughout the project lifecycle ensuring that changes to scope dates staffing status or commercial information are accurately reflected.
• Follow up with Account Managers Project Leads Finance and other stakeholders to resolve missing incomplete outdated or inaccurate information.
• Support consistent use of Salesforce processes fields workflows and reporting requirements.
• Help ensure that Salesforce remains a trusted source of truth for project delivery resourcing reporting forecasting and leadership decision-making.

Reporting & Insights

• Produce regular reports to provide visibility on project status resource allocation utilisation capacity and upcoming demand.
• Support Account Managers Project Leads and PRO with accurate and timely operational data.
• Identify trends risks gaps or inconsistencies in project and resourcing data.
• Support forecasting and planning discussions by providing reliable project and resource information.
• Highlight data quality issues resourcing risks project status concerns or capacity constraints early.
• Contribute to business reporting by ensuring that underlying Salesforce data is accurate complete and current.

Stakeholder Collaboration

• Act as a central coordination point between Account Managers Project Leads Finance and PRO
• Communicate clearly and proactively on priorities trade-offs risks project updates and operational requirements.
• Build strong working relationships with stakeholders while maintaining discipline around process data accuracy and timelines.
• Constructively challenge incomplete inaccurate or inconsistent information to ensure that project records and reports remain reliable.
• Support teams in understanding and following agreed project setup resourcing and Salesforce processes.
• Balance being service-oriented and collaborative with the need to uphold operational standards and data integrity.

Process Improvement

• Identify opportunities to improve resourcing processes Salesforce usage reporting project governance and operational workflows.
• Contribute to building efficient scalable and consistent ways of working across the IMEA region.
• Support the implementation of improved templates checklists dashboards controls and data quality processes.
• Help drive operational discipline across project setup staffing tracking reporting and closure.
• Proactively recommend improvements that reduce errors improve visibility and support better decision-making.

What We Are Looking For

Essential Experience & Skills

• 5 years of experience in project operations resource management PMO professional services operations or a similar role.
• Strong experience working with business systems such as Salesforce ERP CRM PSA or project management platforms.
• High attention to detail and a strong commitment to data accuracy and system discipline.
• Strong organisational skills with the ability to manage multiple projects deadlines priorities and stakeholders.
• Excellent communication and stakeholder management skills.
• Ability to manage trade-offs make informed recommendations and escalate risks appropriately.
• Strong reporting and analytical skills with confidence working with project resource and operational data.
• Proactive mindset with the ability to anticipate issues follow through and drive resolution.
• Confidence to challenge incomplete or inaccurate information in a constructive and professional manner.
• Commercial awareness and an understanding of how accurate project data and effective resource allocation support utilisation forecasting revenue margin and client delivery.

Preferred Experience

• Hands-on Salesforce-based ERP experience.
• Experience working in consulting professional services learning and development or another fast-paced client environment.
• Exposure to project financials utilisation reporting forecasting capacity planning or revenue reporting.
• Experience supporting project governance resource planning or operational reporting across multiple stakeholders.
• Experience producing reports dashboards or operational insights for leadership teams.

What Success in This Role Looks Like

• Projects are created accurately completely and on time in Salesforce.
• Project and resourcing data remains complete current and reliable throughout the project lifecycle.
• Salesforce is trusted by leadership Finance Account Managers Project Leads and PRO as a reliable source of project and resource information.
• Resource allocations are clear visible and aligned with project needs and business priorities.
• Resourcing challenges are identified early and managed proactively.
• Project status capacity and utilisation reporting is accurate and useful for decision-making.
• Data quality issues are reduced through improved process discipline follow-up and stakeholder accountability.
• Stakeholders experience the role as organised proactive commercially aware accurate and solutions-oriented.
• Operational processes become more consistent scalable and efficient over time.

Why Join BTS

• Work in a dynamic global consulting environment.
• Play a central role in enabling successful client delivery.
• Be part of a team that helps organisations turn strategy into action.
• Gain exposure to high-impact client programmes senior stakeholders and commercial decision-making.
• Contribute to the effective running of a growing region by improving project visibility resource planning and operational discipline.
• Grow within a company that values learning development ownership and entrepreneurial thinking.

Compensation and Benefits

Competitive salary commensurate with experience plus performance-based bonus and comprehensive benefits package. Specific details will be discussed during the recruitment process.

#Hybrid Role: This role operates on a hybrid basis in line with local office guidelines for the Operations team typically comprising 3 days in-office and 2 days remote subject to change based on business needs.

BTS is committed to equal opportunity employment and building a diverse inclusive team. We encourage applications from all backgrounds and identities.