Senior Customer Success Manager- Learning Solutions- (12 month fixed term contract)

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

As part of LinkedIns Learning Solutions team theSenior Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn in other words we help them be successful with the platform they havepurchased!It isan exciting role as youhave the opportunity towork with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedInLearning Solutionsinto their Talent strategy. You will also act asa voiceof the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product. 

Responsibilities Include: 

• Advancepersonal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers 

• Partner with Sales Onboarding Consultant Technical Client Managers Technical Consultants and Solutions Engineerspost-sales to implement products and solutions to ensure client is achievingoptimalresults andROI 

• Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement andadoption 

• Track and record customer activityin a timely mannerin systems of record 

• Proactively forecast churn risk & develop mitigation plans to minimize churn within your customerbase 

• Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed successcriteria 

• Build relationships with customers and internal partners to ensure customers maximize the value from LinkedInLearning Solutions 

• Maintain a deep understanding of LinkedIn products andbe familiar with industry knowledge toeffectively guide customers on bestpractice 

• Provide input and ideas to internal teams to continuously improve our product systems andresources 

• Manage and execute projects geared to drive adoption of new products and services withcustomers 

• Deliver on-site and on-line presentations webinars andworkshops 

• Perform other duties as may beassigned. 

• Up to 15% travel may berequiredwhen travel guidelines safely allow for in-person visits depending on location and territory 

Qualifications :

Basic Qualifications: 

• 5 years of experience in any of the following: Customer Success Account Management/Sales Consulting Product Training and Enablement Project Management or Change Management 

• Experience inDigital Learning solutions 

• Business fluency in English  

 Preferred Qualifications: 

• Business fluency in Arabic highly preferred 

• Proficientinterpersonal skillsdemonstratedby the ability to build authentic business relationships and effectively manage relational challenges 

• Proficientorganization project management and time management skills 

• Experience analyzing data trends and client information toidentifyproduct or growth opportunities in service of customer value 

• Influentialverbal and written communication skills includingexpertisein presenting to both small and large audiences 

• Proficientunderstanding of Sales concepts and Software as a Service 

• Bachelors degree or equivalent practical experience 

Suggested Skills 

• Stakeholder Management 

• Account Management 

• Data Analysis 

Additional Information :

Global Data Privacy Notice for Job Candidates

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No

Employment Type :

Full-time