Account Director

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Account Director

Location: Dubai United Arab Emirates(Officepresenceexpected 2-3 days per week)

Pleasesubmityour CV in English

THE OPPORTUNITY

Looking to do the best work of your career

Do it with Dove one of the most respected global brands a team across 15 markets to own Doves social presence end to end: insight and ideation platform-native creative publishing live ops and community. From the first idea to the final replyyoullshape how Dove shows up every day and create work that influences culture.

Youllmove at newsroom speed with rigorous craftlaunching ideas that travel partnering with standout creators and turning comments into conversations that become cultural moments. The brief is straightforward: make Dove the most culturally relevant brand on the scale purpose and creative freedom to make it real.

Ifyouremotivated by ideas that matter sharpened by data and committed to making the internet more positive this is the place to do it. Bring your craft and your courage. Togetherwellbuild culturenot just contentand do the best work of our careers.

Youll be the senior client lead for the Dove studio responsible for the health of the client relationship the quality of the work the growth of the offering and the performance of the team. Youll work as a long-term strategic partner to senior Dove stakeholders steering the development of the studios scope and capabilities while ensuring the team consistently delivers outstanding social-first creative content and strategy. Your ability to build trust at senior levels develop high-performing teams andidentifyopportunities for growth will define the studios trajectory.

THE ROLE

Youllbe the personultimately accountablefor the Dove studios success measured by client satisfaction team performance creative quality and commercial health. This is a role that sits at the intersection of client services leadership strategy and commercial management. Youwontbe in the day-to-day detail of every project butyoullhave clear oversight ofwhatsmoving through the studio andyoullset the standard for how the teamoperates collaborates and delivers.

Werelooking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser not just a service provider. Someone who can develop coach and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.

Success means a client team that sees the studio as an indispensable partner a studio team that is motivated developing and delivering its best work and a commercial position that is healthy growing and clearlydemonstratingvalue.

WHAT YOULL DO

Client Partnership

• Act as the senior client lead for the Dove studio building strong trusted relationships with Brand Directors senior marketing leaders and key stakeholders across the Dove brand team
• Partner with the client as a long-term strategic adviser contributing to the development of Doves brand and marketing strategy not just executing briefs
• Be the escalation point for any client issues approaching problems with a solutions-focused attitude and resolving them quickly while protecting both the relationship and the team
• Challenge the client constructively when needed negotiating to create outcomes that work for both the brand and the studio whilemaintaininga positive productive partnership
• Ensure the studio consistently delivers to the expected levels of client service quality and responsiveness

Leadership and Team Development

• Lead the Dove studio team by example line managing senior team leads across social creative strategy production and content
• Develop coach and guide team leads and their teams to consistently add value challenge briefs and deliver outstanding social-first creative work
• Maintain oversight of the studios work-in-progress and project pipeline directing teams to deliver without being pulled into the day-to-day management of individual projects
• Spot potential in your team members support their growth and create an environment where people are motivated accountable and producing their best work
• Foster a studio culture that is collaborative inclusive and grounded in creative ambition and operational excellence

Growth

• Be responsible forgrowing the Dove studios offering proactivelyidentifyingopportunities to expand the scope of work push capabilities and increase the studios value to the client
• Build relationships with senior Dove stakeholders beyond the immediate brand team keeping the studio front of mind for new briefs projects and strategic needs across social content creative and data
• Advocate for the studios capabilities in social-first creative content production creator partnerships strategy and data and insight pushing to extend the studios role from production into more strategic and upstream work
• Identifyemerging client needs and market trends positioning the studio to respond with relevant compelling proposals

Operations and Commercial Management

• Manage the studios P&L forecasting operational income and tracking commercial performance against targets on a regular basis
• Ensure the team works toestablishedprocesses while challenging and refining ways of working to improve efficiency effectiveness and output quality
• Oversee resource planning and allocation across the studios workstreams ensuring the right people are on the right work and capacity is managed sustainably
• Report on studio performance commercial health and growth to OLIVER senior management with clarity and accountability

WHAT YOU BRING

• 10 years of relevant agency experience witha significant portionin client services account leadership or business management roles
• Proven experience leading teams of 15 people across multi-disciplinary functions including creative social content strategy and production
• A track recordof building andmaintainingtrusted partnerships with senior clients at Brand Director or VP level within major consumer brands
• Experience working with large FMCG or beauty and personal care clients with a strong understanding of how global brandorganisationsoperate
• A strong grounding in the commercial management of accounts including P&L responsibility forecasting scope management and growth planning
• Demonstrated ability to grow accounts and expand studio scopeidentifyingand converting opportunities that extend the offering beyond production into strategy creative and data
• Experience developing coaching and leading senior team members witha track recordof building high-performing motivated teams
• Strong strategic thinking with the ability to contribute meaningfully to brand and marketing strategy conversations not just operational delivery
• The ability to balance oversight and delegation effectivelymaintainingvisibility of the studios output without getting caught in day-to-day project detail
• A solutions-focused approach to problem-solving with the composure and judgement to handle escalations shifting priorities and complex stakeholder dynamics
• Experience working in an in-house agency embedded studio or on-site model is a strong advantage with an appreciation for the nuances of working within a clientsorganisationdaily
• Professional proficiency in English additional languages are a plus

Gen AI and Agentic Thinking:

• A strong understanding of how Gen AI tools and capabilities are changing social content creation creative production and marketing strategy with the ability to articulate this to clients and guide teams accordingly
• Agentic leadership mindset: a systematic approach to complex business challengesidentifyingthe most effective path forward and enabling the team to execute with clarity and accountability
• Experience guiding or sponsoring the adoption of AI tools and workflows within a creative or content studio with a focus on practical value responsible use and client confidence
• The ability to position AI capability as a growth lever for the studio incorporating it into proposals scope discussions and strategic conversations with the client
• Understanding of AI limitations and the importance of balancing technology with human creativity judgement and oversight
• Qualifications:Formal degrees are welcome but notrequired. Equivalent experience counts. Experience can be gained through work study volunteering or self-directed learning.

NICE TO HAVE

• Experience working on Dove or Unilever brands
• Experience specifically leading social-first or content-led studio operations
• Multi-market or global account leadership experience
• A background that includes creative strategy or production roles before moving into client services and leadership
• Experience with transformationprogrammes studio stand-ups or capability building within embedded agency models
• Familiarity with social analytics performance measurement and data-led decision-making at a strategic level

Req ID: 16854

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.