Key Account Manager Biologics UAE

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: Key Account Manager Biologics

Localisation: Dubai

The Key Account Manager Biologics is responsible for developing managing and growing strategic partnerships with key healthcare accounts to optimize sales and revenue opportunities across the Galderma portfolio.

The role focuses on building long-term value-based relationships with key stakeholders identifying growth opportunities within accounts and ensuring the successful implementation of strategic account plans.

The Key Account Manager collaborates cross-functionally to deliver integrated solutions that enhance patient access strengthen customer partnerships and support the companys broader commercial objectives within the biologics and dermatology space.

Responsabilities

Key Account Strategy & Development

• Develop and continuously strengthen strategic relationships with key healthcare accounts to support the companys vision and drive portfolio growth.

• Build and implement strategic account plans aligned with business objectives to maximize account potential and long-term value.

• Lead the development and execution of Joint Business Plans with priority accounts to create mutually beneficial partnerships.

• Identify opportunities to expand collaboration within accounts and enhance portfolio adoption.

Account Management & Business Growth

• Achieve and exceed assigned sales targets business objectives and performance KPIs.

• Manage Tier 1 and Tier 2 accounts building long-term partnerships with key customers and healthcare institutions.

• Analyze account performance through regular reviews of sales data market trends and forecasts to identify opportunities for growth and improved efficiency.

• Gather competitive intelligence and market insights to support strategic planning and enhance account performance.

Patient Journey & Stakeholder Engagement

• Map the patient journey within key accounts to identify barriers and opportunities to improve patient access and outcomes.

• Identify and engage key decision-makers influencers and stakeholders within accounts.

• Develop comprehensive stakeholder mapping and engagement strategies to strengthen partnerships and drive value creation.

Cross-Functional Collaboration

• Lead cross-functional collaboration across Sales Medical Marketing Market Access Training Supply Chain Finance and other enabling functions to support account strategy execution.

• Act as the central point of coordination to ensure a unified One Galderma approach toward key accounts.

• Mobilize internal resources effectively to support account growth and customer engagement initiatives.

Strategic Planning & Execution

• Develop clear action plans in collaboration with internal and external stakeholders to achieve account objectives.

• Drive the execution of account strategies while continuously monitoring performance and adapting plans to maximize impact.

Compliance & Governance

• Ensure all interactions with healthcare professionals comply with relevant laws regulations and company policies.

• Adhere to the Galderma Code of Ethics applicable industry codes and internal standard operating procedures (SOPs).

• Maintain full compliance with internal policies governing customer engagement and promotional activities.

Market & Scientific Expertise

• Maintain strong knowledge of the biologics and dermatology therapeutic landscape.

• Stay informed on market developments competitor activity and emerging trends affecting key accounts.

• Ensure strong medical knowledge related to the disease area and the relevant therapies.

Qualifications & Skills

• Bachelors degree in Life Sciences Pharmacy Business Administration or a related field.

• Significant experience in pharmaceutical or healthcare sales preferably within biologics specialty care or dermatology.

• Proven experience managing key accounts or institutional customers within the healthcare sector.

• Strong understanding of hospital systems treatment pathways and stakeholder dynamics within complex healthcare environments.

• Strategic account management

• Strong stakeholder engagement and influencing skills

• Cross-functional collaboration and leadership

• Business and financial acumen

• Analytical and data-driven decision making

• Strong communication and relationship-building skills

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.