Senior Program Manager, Network Health Trust & Safety

This role is for someone who wants real ownership.
Youll be the right hand to the Network Health and Trust & Safety leadership owning complex high-impact programs that protect customers partners and the business. This is not a reporting or coordination role. You will identify risks before they escalate turn ambiguity into clear execution plans and drive programs that balance safety compliance and operational reality.
Youll work across teams that dont naturally align often without direct authority. Your job is to connect the dots make hard calls and ensure the right things get done on time at scale and with measurable impact.
If you enjoy solving messy problems influencing senior stakeholders and building mechanisms that last this role will stretch you in the best way.


Key job responsibilities
Own end-to-end Trust & Safety and Network Health programs from problem definition to execution and sustained outcomes
Identify systemic risks and compliance gaps; design scalable solutions rather than one-off fixes
Drive execution across multiple teams with competing priorities
Set clear goals milestones and success metrics for complex initiatives
Act as a thought partner to senior leadership on risk safety and long-term strategy
Build simple durable mechanisms to track progress and enforce standards
Raise the bar on how programs are designed reviewed and communicated


A day in the life
On a typical day you might:
Deep dive into data to understand where risks are emerging and why
Align with product operations legal and analytics partners on priorities and trade-offs
Challenge unclear plans and push for sharper problem statements and success metrics
Review program progress unblock teams and escalate when needed
Translate complex issues into clear updates for senior stakeholders
Improve existing processes so teams spend less time reacting and more time preventing issues
Your internal stakeholders include operations leaders product teams analytics partners and legal or policy counterparts.


About the team
The Network Health (NH) and Trust & Safety (T&S) teams work together to protect Amazons Last Mile operations by driving compliance partner accountability and safety across the AMET region (UAE Saudi Arabia Egypt and Turkey).

Network Health owns the end-to-end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) from risk identification and MEP (Monitoring & Enforcement Plan) management to exit governance and performance reviews. The team ensures that all DSPs operate safely ethically and in alignment with Amazons Supply Chain Standards and local labor regulations.

Trust & Safety complements this work by focusing on driver-level safety identity verification and incident resolution programs such as ID Check APEA and DAF ensuring that both DSPs and drivers uphold Amazons zero-tolerance standards on compliance and worker welfare.

This role operates at the intersection of both functions helping deliver secure compliant and sustainable operations in one of Amazons fastest-growing regions.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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