Butler Administration Officer

Job Summary/Purpose:

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.

RESPONSIBILITIES  

1. Knowledge

• To have thorough knowledge of all SOPs for Butler Service department
• To have thorough knowledge of local rules and regulations
• To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information
• To be fully aware of Raffles Brand Standards and Values have thorough knowledge on LQA and similar quality-oriented standards
• To adhere to Butlers standards and procedures and enforce the same

2. Service

• Foster Raffles Values; Respect Belonging Integrity Empowerment and Excellence
• Internalize Raffles Brand personality; Charming Graceful Thoughtful Welcoming
• Go extra mile to make sure all guest needs are not just met but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Create relationship with all heartist that is based on open and sincere communication which leads to building long lasting trustful relationships

3. Operations

• Answer and direct phone calls
• Correspond with guests in person or via Digital communications and assisting guests in the same manner for the duration of stay
• Produce and distribute memos letters and forms related to department operation
• Regularly attend department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
• Attend training sessions perform related duties and special projects assigned as required.
• Receive record and distributes various reports via the PMS
• Receive record and transmit guest requests accurately to the team by utilizing technological platforms
• Manage and exceed guest expectations
• Handle delegate and report guest complaints to shift in-charge.
•  Organize and track VIP arrivals. Trace special occasions. Ensure that these are followed up on appropriately.
• Maintaining daily checks on the availability of private bar items across the hotel and ensuring that items are efficiently ordered when stocks are low
• Maintaining weekly checks on spending of Butler Supplies including but not limited to: office supplies tea/coffee/water and other complimentary services related to butler services

Qualifications :

PHYSICAL

ESSENTIAL

• Neat appearance
• Good Posture

LANGUAGES

ESSENTIAL

• Oral and written fluency in English

DESIRABLE

• Other languages
• Local language

QUALIFICATIONS/TRAINING

ESSENTIAL

• University Degree
• Good Butlers Guest relations and Front Office knowledge

DESIRABLE

• Knowledge of Opera Property Management System

WORK EXPERIENCE

ESSENTIAL

• At least 1-year experience in a similar role in a luxury environment

DESIRABLE

• 2 or more years experience in a similar role a luxury environment

DISPOSITION (Leadership Relationship Character Potential)

ESSENTIAL

• Motivator and self-starter
• Strong interpersonal skills
• Attention to detail
• Multitasking

Additional Information :

Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Full-time