Butler Administration Officer
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Summary/Purpose:
Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.
RESPONSIBILITIES
1. Knowledge
- To have thorough knowledge of all SOPs for Butler Service department
- To have thorough knowledge of local rules and regulations
- To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information
- To be fully aware of Raffles Brand Standards and Values have thorough knowledge on LQA and similar quality-oriented standards
- To adhere to Butlers standards and procedures and enforce the same
2. Service
- Foster Raffles Values; Respect Belonging Integrity Empowerment and Excellence
- Internalize Raffles Brand personality; Charming Graceful Thoughtful Welcoming
- Go extra mile to make sure all guest needs are not just met but exceeded.
- Assist and support team members and other departments in order to ensure a smooth operation
- Create relationship with all heartist that is based on open and sincere communication which leads to building long lasting trustful relationships
3. Operations
- Answer and direct phone calls
- Correspond with guests in person or via Digital communications and assisting guests in the same manner for the duration of stay
- Produce and distribute memos letters and forms related to department operation
- Regularly attend department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
- Attend training sessions perform related duties and special projects assigned as required.
- Receive record and distributes various reports via the PMS
- Receive record and transmit guest requests accurately to the team by utilizing technological platforms
- Manage and exceed guest expectations
- Handle delegate and report guest complaints to shift in-charge.
- Organize and track VIP arrivals. Trace special occasions. Ensure that these are followed up on appropriately.
- Maintaining daily checks on the availability of private bar items across the hotel and ensuring that items are efficiently ordered when stocks are low
- Maintaining weekly checks on spending of Butler Supplies including but not limited to: office supplies tea/coffee/water and other complimentary services related to butler services
Qualifications :
PHYSICAL
ESSENTIAL
- Neat appearance
- Good Posture
LANGUAGES
ESSENTIAL
- Oral and written fluency in English
DESIRABLE
- Other languages
- Local language
QUALIFICATIONS/TRAINING
ESSENTIAL
- University Degree
- Good Butlers Guest relations and Front Office knowledge
DESIRABLE
- Knowledge of Opera Property Management System
WORK EXPERIENCE
ESSENTIAL
- At least 1-year experience in a similar role in a luxury environment
DESIRABLE
2 or more years experience in a similar role a luxury environment
DISPOSITION (Leadership Relationship Character Potential)
ESSENTIAL
- Motivator and self-starter
- Strong interpersonal skills
- Attention to detail
- Multitasking
Additional Information :
Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
