Account Manager Dubai

Partner Relationship Management:

• Build and maintain strong long-term relationships with existing restaurant and vendor partners.

• Ensure high partner satisfaction and retention through proactive communication support and service excellence.

• Serve as a trusted advisor providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

• Analyze sales operational and engagement data to identify areas for improvement in menu performance pricing promotions and delivery logistics.

• Share actionable recommendations based on performance metrics to drive revenue and efficiency.

• Conduct regular business reviews to align on results opportunities and growth plans.

Account Growth & Optimization:

• Identify growth opportunities within the portfolio upsell services suggest cross-promotions and improve partner performance.

• Support partners in optimizing content (e.g. menu structure images delivery times) for better customer engagement and conversion.

• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

• Collaborate closely with internal teams such as Marketing Logistics and Operations to address partner needs and resolve issues promptly.

• Ensure smooth onboarding campaign execution and issue resolution for assigned accounts.

Contract Management & Compliance:

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.

• Ensure partners comply with service-level agreements and maintain operational standards including delivery quality and availability.

Qualifications :

• Bachelors degree in Business Marketing or a related field.

• Fluency in Arabic is a must

• 3 years of experience in Account Management Sales or Partner Success (experience in food tech FMCG or e-commerce is a plus).

• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.

• Excellent communication negotiation and interpersonal skills.

• Customer-first mindset with a strong focus on delivering value to partners.

• Self-starter with the ability to work independently in a fast-paced environment.

Additional Information :

Join Our Vibrant Team in Dubai at City Walk - Where Work Meets Innovation and Fun!

• Grow With Us: Were all about growth and recognition both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe our diversity is our strength. Everyones welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events cultural outings and sports activities arent just fun; theyre a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms weve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships we care about your wellbeing.

Remote Work :

No

Employment Type :

Full-time