L1 Service Desk Engineer, 7028
نُشرت في :
06-08-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Job Summary (Service Desk Support) List Format
- Act as the first point of contact for users via phone email or ticketing system.
- Log categorize and assign incidents and service requests.
- Perform basic troubleshooting for hardware software email network and printer issues.
- Manage basic user account tasks such as password resets and Active Directory updates.
- Escalate unresolved issues to higher-level or specialized support teams.
- Provide timely and regular updates to users regarding ticket status and resolution.
- Monitor IT infrastructure including systems network devices servers and applications using monitoring tools (e.g. N-able SolarWinds Zabbix ManageEngine).
- Respond to monitoring alerts by verifying documenting and escalating issues as required.
- Conduct routine health checks and report any anomalies or recurring performance issues.
- Maintain documentation and assist in tracking frequent alerts or problems.
- Utilize ITSM ticketing tools (e.g. ServiceNow Symphony) for incident and request management.
- Demonstrate basic knowledge of Windows OS Microsoft Office Active Directory and remote support tools.
- Possess understanding of basic networking and server concepts.
- Exhibit excellent communication and interpersonal skills.
- Work effectively in a fast-paced team-oriented environment.
- Flexible to work rotational shifts or in a 24x7 support setting including weekends and holidays as per roster.
- Educational requirement: Bachelors degree or diploma in Computer Science IT or related field.
- 2-5 years experience in technical support or infrastructure monitoring roles (UAE experience preferred).
- Preferred certifications: ITIL Foundation CompTIA A or Network (not mandatory).
- Act as the first point of contact for users via phone email or ticketing system.
- Log categorize and assign incidents and service requests.
- Perform basic troubleshooting for hardware software email network and printer issues.
- Manage basic user account tasks such as password resets and Active Directory updates.
- Escalate unresolved issues to higher-level or specialized support teams.
- Provide timely and regular updates to users regarding ticket status and resolution.
- Monitor IT infrastructure including systems network devices servers and applications using monitoring tools (e.g. N-able SolarWinds Zabbix ManageEngine).
- Respond to monitoring alerts by verifying documenting and escalating issues as required.
- Conduct routine health checks and report any anomalies or recurring performance issues.
- Maintain documentation and assist in tracking frequent alerts or problems.
- Utilize ITSM ticketing tools (e.g. ServiceNow Symphony) for incident and request management.
- Demonstrate basic knowledge of Windows OS Microsoft Office Active Directory and remote support tools.
- Possess understanding of basic networking and server concepts.
- Exhibit excellent communication and interpersonal skills.
- Work effectively in a fast-paced team-oriented environment.
- Flexible to work rotational shifts or in a 24x7 support setting including weekends and holidays as per roster.
- Educational requirement: Bachelors degree or diploma in Computer Science IT or related field.
- 2-5 years experience in technical support or infrastructure monitoring roles (UAE experience preferred).
- Preferred certifications: ITIL Foundation CompTIA A or Network (not mandatory).
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
