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Housekeeping Coodinator

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الوصف الوظيفي

Key Deliverables and Responsibilities

  • To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
  • To answer and handle calls and messages properly using the telephone etiquettes and Movenpick standards.
  • To ensure that all guests enjoy their stay being offered the finest personal service.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To report any guest comment or complaint.
  • To set-up inventory and monitor supplies and other commodities upon guest requests.
  • To update the above items availability in the PMS.
  • To be aware of and to follow emergency and security procedures.
  • To fulfill administrative tasks housekeeping office coordination and filing.
  • To respect key handling procedures.
  • To read and update logbooks.
  • To update guest history in the PMS.
  • To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
  • To carry out special projects according to given assignments.
  • To attend a daily line up briefing with the Housekeeping team.
  • To coordinate with all departments as per guests and operational needs.
  • To inform concerned division or department heads whenever a matter is delayed or not solved.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
  • To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.
  • Open to changes analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
  • Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal interpersonal and managerial behavior and seeks feedback.

Qualifications :

  • Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
  • Computer skills required (Microsoft Excel and Microsoft Word).
  • Experience with Hotel Property Management systems & dispatch Systems.
  • Good business practice.
  • Excellent people management knowledge.
  • Positive attitude.
  • Fluent communication in English.
  • Professional appearance and etiquette.
  • Aware and attentive to FLHSS standards: diligent attention to safety.


Additional Information :

  • Excellent English in Oral and Written. Ability to speak other language and / or basic understanding of other languages an advantage.
  • Good interpersonal skills with the ability to communicate with all levels of employees.
  • Service oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Good presentation and influencing skills.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Flexible and able to embrace and respond to change effectively.
  • Ability to work independently and has good initiative in a dynamic environment.
  • Self-motivated and energetic.
  • High integrity and able to keep confidentiality.
  • Sense of urgency


Remote Work :

No


Employment Type :

Full-time

نوع التوظيف

دوام كامل

نبذة عن الشركة

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