Key Deliverables and Responsibilities
- To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
- To answer and handle calls and messages properly using the telephone etiquettes and Movenpick standards.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint.
- To set-up inventory and monitor supplies and other commodities upon guest requests.
- To update the above items availability in the PMS.
- To be aware of and to follow emergency and security procedures.
- To fulfill administrative tasks housekeeping office coordination and filing.
- To respect key handling procedures.
- To read and update logbooks.
- To update guest history in the PMS.
- To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
- To carry out special projects according to given assignments.
- To attend a daily line up briefing with the Housekeeping team.
- To coordinate with all departments as per guests and operational needs.
- To inform concerned division or department heads whenever a matter is delayed or not solved.
- To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
- To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.
- Open to changes analyses successes and failures. Seek for solutions and improvement. Enjoy challenges. Deal well with ambiguity and uncertainty.
- Self-Development Is personally committed to and actively works to improve him/her. Understand that different situations call for different skills and approaches; work to deploy strengths and work on compensating for weakness and limits. Pick up on the need to change personal interpersonal and managerial behavior and seeks feedback.
Qualifications :
- Minimum of 2-year experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
- Computer skills required (Microsoft Excel and Microsoft Word).
- Experience with Hotel Property Management systems & dispatch Systems.
- Good business practice.
- Excellent people management knowledge.
- Positive attitude.
- Fluent communication in English.
- Professional appearance and etiquette.
- Aware and attentive to FLHSS standards: diligent attention to safety.
Additional Information :
- Excellent English in Oral and Written. Ability to speak other language and / or basic understanding of other languages an advantage.
- Good interpersonal skills with the ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative in a dynamic environment.
- Self-motivated and energetic.
- High integrity and able to keep confidentiality.
- Sense of urgency
Remote Work :
No
Employment Type :
Full-time