Telephone Operator for Conrad Dubai
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
What are we looking for
Telephone Operator for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Positive attitude and good communication skills especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
What will it be like to work for Conrad Hotels & Resorts
Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Telephone Operator for Conrad Dubai accepts delivers and responds to Guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.
What will I be doing
As a Telephone Operator for Conrad Dubai you will accept deliver and respond to Guest and management messages enquiries and emergencies using their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. A Telephone Operator for Conrad Dubai contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security fire regulations and all health and safety legislation
- Attend appropriate training courses when required
- Demonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments as necessary
نوع التوظيف
دوام كامل
