Night Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
The Position
The Night Manager is responsible for overseeing hotel operations during the night shift ensuring safety security and exceptional guest service. The role acts as the primary point of contact for guests and staff overnight providing leadership handling guest concerns and maintaining operational standards across all departments.
KEY ROLES & RESPONSIBILITIES
Operations & Guest Experience
- Supervise all night operations and ensure smooth running of the Front Office and related departments.
- Be visible in the lobby engaging with guests and ensuring service excellence at every touchpoint.
- Work from the lobby desks to ensure the team receives the support required
- Resolve guest complaints and service recovery situations with empathy professionalism and prompt action.
- Monitor overnight arrivals departures and VIP handling.
- Ensure accuracy in night audit processes and room balancing.
- Manage room allocations upgrades and late check-outs where appropriate.
Safety Security & Property Oversight
- Act as the hotels primary emergency response leader during overnight hours.
- Conduct routine property walks to ensure safety cleanliness and maintenance standards are upheld.
- Check the late operating outlets
- Handle any guest complaints regarding noise and ensure full awareness of number of complaints
- Ensure security protocols are followed and incidents are documented and reported.
- Liaise with engineering and housekeeping to manage any overnight issues or special requests.
- Work closely and support the Day operations
Team Leadership
- Lead and support the night team including Front Desk Bell Guest relations royal service butlers and Security staff.
- Ensure team members adhere to grooming and service standards.
- Handle training coaching and shift briefings for overnight team members.
- Coordinate handovers and communication with morning management.
Financial & Administrative Duties
- Complete and verify night audit reports and financial documentation.
- Prepare shift reports summarizing key occurrences guest feedback and team performance.
- Support the Finance team in reconciling revenue transactions when needed.
Qualifications :
- Degree from School for Tourism & Hotel Management
- Minimum 3 - 5 years relevant experience with at least 2 year at a supervisory level.
- Familiarity with PMS systems (e.g. Opera cloud) and MS Office applications.
- Strong understanding of hotel financial procedures and night audit responsibilities.
- Fluent in English; other languages are a plus (Preferred Arabic).
PERSONAL ATTRIBUTES
- Calm under pressure with strong decision-making and problem-solving abilities.
- Approachable and confident leader with strong interpersonal skills.
- Detail-oriented with a high standard of integrity and discretion.
- Professional appearance and a passion for guest service.
- Able to work independently and take initiative during low supervision hours.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
