Operations Manager- Corporate Cards
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
JOB TITLE: Operations Manager Corporate Cards
TERM: 12 months
CLIENT LOCATION: Abu Dhabi UAE
DIVISION: Corporate Banking Cards
REPORTS TO: Head of Corporate Cards
RELEVANT EXPERIENCE
- 10 years experience in the cards/financial institution space
- Experience in card operations including onboarding card issuance and post- issuance support
MANDATORY REQUIREMENTS**:
- Local experience in the UAE/GCC region
- Proficiency in English
- Experience with operational usage of a CMS - Fiserv
- Strong project management skills
PURPOSE OF THE PROJECT
The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing/executing the onboarding of new customers managing card issuance and providing post-issuance support such as blocking/unlocking cards handling declines and managing chargebacks
Key Activities
Core Responsibilities and Accountabilities
- Engage with Card Operations for oversight and identify opportunities for streamlining and operational efficiency
- Support operational onboarding of new customers working with sales implementation card operations and relationship management teams
- Manage corporate card-related requests (e.g. limits cards) from existing corporates/TMCs ensuring timely resolution and completion
- Support the Sales team to identify card opportunities and prioritize key clients for card programs
- Monitor new implemented clients to review card usage and ramp up
- Working closely with the Product team to ensure customer feedback is shared and help to enable the usage of new features as they become available
- Develop Standard Operating Procedures (SOPs) to help train key stakeholders and look to optimise/streamline these processes
- Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth
- Run periodic update meetings with management including reporting on key activities risks and other aspects of the business
KPIs
- Feedback from FAB stakeholders (e.g. Head of Commerical Cards Relationship Managers Product etc) on delivering weekly and monthly expectations
- Feedback from Corporate customers
- Operational Efficiency: Measure the efficiency of commercial card operational processes i.e. level of STP
- Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program
- Card Optimization: Increase spend on low utilized card portfolio
Knowledge and Experience
- Strong understanding of cards in general and commercial cards specifically
- Experience in card operations oversight and operational insights
- Strong experience with Corporate Banking client management particularly Corporate Cards
- Good understanding/experience with Card Management Systems (e.g FiServ)
- Experience in engaging senior stakeholders
- Robust understanding of B2B payments
- Operational expertise in commercial payment products service or platform capability with emphasis on commercial cards and the ecosystem
نوع التوظيف
دوام كامل
