Workshop Manager Fleet Centre

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Workshop Manager (Fleet Centre)

TYPE OF CONTRACT: Local CST

UNIT/DIVISION: MSDF (Fleet Centre)

DUTY STATION (City Country): Dubai UAE

DURATION: ASAP 31 December 2025

1 BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable particularly women and children can access the nutritious food they need.

To support this lifesaving mission WFP Fleet Centre in Dubai is mandated to centrally set the global standards for and manage the light and armoured vehicle fleet leasing operations to enable effective safe and efficient fleets in all WFP offices across the world. The vehicle leasing & insurance service is complemented by worldclass expertise and technical assistance in fleet management including for armoured vehicles fleet systems support vehicle disposal and road safety & fleet management training. In addition having one of the largest humanitarian light vehicle fleets WFP is also spearheading through Fleet Centre international collaboration efforts within the wider UN System to facilitate sister agency access to more effective and safer vehicles and to realize efficiency gains.

Managing the Fleet Centres Dubaibased workshop operations the heartbeat of Fleet Centre and ensuring that quality inspected vehicles fitted with fitforpurpose and safe accessories are dispatched in a timely manner to customers globally the Workshop Manager is the ultimate gatekeeper of Fleet Centre product quality and reputation. During the exciting time of expansion of service provision to external clients ensuring the capacity and capability of Fleet Centre workshop operations is paramount.

Under the direct supervision of Manager Fleet Centre Technical Operations (Technical Specialist LV/AV) the incumbent who will also act as the OfficerInCharge in the absence of the supervisor will be required to perform the below major functions.

2 RESPONSIBILITIES

Fleet Centre Workshop Management

• Lead redesign and reorganization of Fleet Centre (FC) technical workshop to increase its capacity and heighten its quality standards to enable service provision to external clients and manage the workshop operations to achieve maximum efficiency whilst meeting the set quality targets and ensuring a safe working environment.
• Develop and implement topofthe class inventory management & parts receiving allocation and distribution system and oversee its management to agreed standards.
• Lead development of SOPs for all standard work (e.g. installation of accessories and equipment); ensure technicians (WFP & outsourced staff) are trained to use the SOPs.
• Set standards for and instil Health & Safety culture and ensure adherence.
• Set standards and manage robust Quality Assurance processes for management of incoming and outgoing vehicles and other inventory; develop quality control measures and ensure that these are kept up to date with worldwide standards and improved annually.
• Ensure that all standard job times are defined for common tasks and are continually validated; measure the productive performance of technicians using standard job times.

• Provide reports to Fleet Centre leadership team and the Board as required.
• Investigate field product concerns suggest solutions and issue service bulletins for customers; develop and implement systems to record file and store end user enquirie s.
• Define and implement strategy for use of outsourced labour; responsible for ensuring availability of surge capacity during sudden increase in field demands during emergencies.
• Manage the performance of technicians to ensure productivity and quality targets are achieved; identify staff training needs and implement training; work with semiskilled staff to role model appropriate technical skills.

Armoured Vehicle (AV) Quality Assurance

Lead safety and security critical armoured vehicle (AV) quality assurance and inspection activities during and after the AV modification processes to ensure suppliers comply with technical and quality standards set in Purchase Order / LTA / supply agreement.

Draft AV maintenance field support strategy to enable effective AV lifecycle management.

Manage AV spare parts processes and timely availability to field customers.

Technical Support: Fleet Centre

Act as technical adviser for FC product queries coordinating and providing technical support on vehicles accessories & equipment and liaising with other FC units WFP divisions (e.g. Global Fleet; SCOL; Security; UNHRD) global customers suppliers (e.g. Toyota; uparmouring companies) service providers (e.g. AV inspection companies) while ensuring accuracy and quality of provided information.

Define technical specifications and technical evaluation criteria and liaise with Procurement to support workshop operations related procurement processes.

Perform any other duties as requested.

Research & Development

Work internally within FC to identify priority activities / products / services for the R&D process ensuring alignment with CO operational needs and Fleet Centre strategy.

3 DELIVERABLES

Reorganized stateofthe art LV/AV workshop capable of providing world class service to global customers and with vehicle preparation completed to set KPIs

Finetuned parts and inventory management system operational with appropriate stock availability of parts & accessories & uptodate inventory records

Workshop quality assurance system and OHS standards in place; all workshop processes and standard times defined and documented

Timely quality inspections of LVs & AVs

Trained engaged team of mechanics

Timely issuance of reports

QUALIFICATIONS & EXPERIENCE

Experience

• Minimum 7 years of experience in managing workshops and overseeing servicing of vehicles.
• Experience of production quality assurance or maintenance of light vehicles.
• Demonstrated ability of workplace organization and leading culturally diverse teams.
• Proven track record of customer focused solutionsoriented approach and of forging and maintaining partner relationships.
• Inventory management experience preferred.

Qualifications licences & certifications:

• Professional technical qualifications in the automotive domain
• Valid UAE / international driving licence
• University degree a plus but not mandatory

Skills:

• Strong planning and organisational skills ability to set and meet KPIs and deadlines; proven ability to handle a variety of responsibilities with minimum supervision.
• Excellent team leadership skills: focus on staff training development & onthejob coaching.
• Proactive; keen attention to details.
• Highly computer literate familiarity with ERP systems; data analysis skills.
• Ability to lead change .e.g. design & implement new work processes work standards
• Problem solving skills

Languages:

Written and Oral proficiency in English required; Arabic Spanish French an advantage

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.