Housekeeping Manager

Thrive on delivering perfection? Love to Lead, inspire and motivate others to do the same? Want to be a part of a reputable brand?

As the leader of one of the largest departments within the hotel you will strive to consistently deliver a sparkling clean and well maintained product through a clear plan which is aligned to the business. You will ensure company standards, policies, expectations and values are in place and adhered to and drives positive guest feedback, through a capable engaged team.

What will I be doing?

• Focuses on building and managing effective teams, creating successors to roles and follows our “promote from within” philosophy across the company.
• Develops the team, driving accountability and ownership
• Ensure that departmental training is in place and delivered through capable trainers.
• Leads and fosters team engagement and Cascades the company, hotel and department vision and objectives driving team engagement and accountability.
• Rewards and recognises and celebrates achievements
• Agrees and deliver a departmental plan that supports hotel objectives.
• Take insights from the guest feedback tools to identify focus areas and evolve the plan as required.
• Ensures department standards, policies and processes are adequate and in place.
• Regularly assesses the departmental, performance and KPI’s .
• Address issues and makes changes through the corrective action plan.
• Ensures the product is delivered as per the brand standards and expectation through regular inspection
• Effectively manages guest satisfaction and any day to day guest escalations.
• Ensures that the department is adequately staffed to manage guest requirements.
• Ensures the team follow the correct communication procedures for maintenance and any other required departmental actions.
• Manages the department expenses in line with the budget and justifies excess expenditure.
• Forecasts and orders all departmental requirements
• Controls the inventory and analyses the damages and losses of the department.
• Effectively manage supplier relationships and performance in accordance with the company values

Requirements

• Experience managing large teams
• A solid understanding of cleaning bedrooms and managing inventories
• Experience navigating customer feedback, inventory and maintenance related and other computer systems.
• Inclusive Team Engagement Skills
• Developing and Empowering a team
• Recognition and Celebrating Success
• Managing Difficult conversations
• Resilience
• Learning Agility
• Managing Change
• Time Management and planning
• Analytical Thinking and problem solving
• Effective communication (English)

Experience:

• Previous Experience a hotel housekeeping department
• Management of a housekeeping department for 2 years within a Hotel Environment

Benefits

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the team!

Experience Housekeeping Manager