Room Service Supervisor

Ensure that daily requisitions for food, beverage and equipment/materials are done according to par stocks and volume of business.

Ensure smooth change of shifts and record information in the diary.

Maintain supervision and discipline of In Room Dining staff in conjunction with the Outlet Manager.

Ensure that the In Room Dining area is kept tidy and clean.

Control mini bar operations on a daily basis and maintain the supervision and maintenance programmes.

Constantly check that all guests are receiving prompt and friendly service by all staff.

Constantly check that all staff are neatly dressed, well-groomed and wearing name badges.

Make personal contact with VIP’s, suite occupants, long stay guests, etc. when ordering Food and Beverage from In Room Dining.

Ensure in conjunction with Coordinators that all complimentary and private orders are delivered to guestrooms as required, and to ensure all cards are controlled.

Arrange meals, cocktails parties and special requests for clients wishing to entertain in their rooms/suites.

Report any possible Health and Safety hazards to the Outlet Manager/Director of Human Resources.

Complete Department shifts when required and assist in dealing with Staff challenges about pay and related matters.