Telephone Operator

As a Telephone Operator, answer incoming phone calls and direct them to the right person or department, answer guest questions and complaints.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• Action any pending issues that was logged and follow up with the concerned.
• Prepared guest complaints summary and communicate the same to your Supervisor.
• 1Daily check all meetings, functions, seminars, and event that is taking place during the day
• Ensure complete courtesy, friendliness and professionalism at all times, smile!
• Oversee and control all collateral make sure that all collateral is as per the Hotel standards
• Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.
• Update Hotel information & promotions and communicate with the Front Office
Your experience and skills include:
• Previous hotel-related experience is an advantage.
• Knowledge of telephone systems.
• Skills in the operation of telephone equipment.
Your team and working environment:
• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is