Call Center Agent

Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.

Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.

Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.

Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.

Participate in responding to the audit report by providing the needed documentation.

Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.

Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

File carefully the department copies to maintain proper and efficient archiving.

Call Center Agent jobs in Dubai

Job Requirements and Qualifications :

Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.

No minimum years of experience required.

Excellent command of English language beside Arabic.

Fast typewriting in English language beside Arabic to join social media team.

Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.