Guest Relations Agent

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.

Guest Relations Agent

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Guest Relations Agent, where your passion for service will inspire your team and make our guests feel valued.

Summary of Responsibilities:

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• Consistently offer professional, friendly and engaging service

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• Lead and supervise the Guest Services team while ensuring all service standards are followed

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• Handle guest concerns and react quickly, logging and notifying proper departments

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• Attend regularly scheduled departmental meeting

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• Balance operational, administrative and Colleague needs

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• Assist guests regarding hotel facilities in an informative and helpful way

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• Follow department policies, procedures and service standards

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• Follow all safety policies

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• Other duties as assigned

Qualifications:

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• Passion for guest service.

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• Excellent written and verbal communication, interpersonal and leadership skills.

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• Highly organized, results-oriented with the ability to be flexible and work well under pressure.

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• Previous experience as a Butler is a must

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• Fluency in English, and at least one additional language

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• Must have the ability to handle a multitude of tasks and Guest requests.

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• Knowledge of Micros-Fidelio Property Management System an asset.

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• Ability to work independently and prioritize responsibilities.

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• Experience with a Hotel loyalty program an asset.

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• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.